Pacnet Targets Thailand for Growth

Plans underway to grow presence in Thailand to meet growing international bandwidth requirements

BANGKOK, 18 JUNE 2009 – Pacnet today affirmed its commitment to invest and grow its Thailand operations as part of the company’s strategic plan to focus on high growth emerging markets.

“Thailand is an integral part of our strategy to expand our operations across ASEAN. We remain committed to growing our Thailand operations despite the current tough economic conditions and will continue to target double-digit growth for our operations here this year,” said Bill Barney, Chief Executive Officer of Pacnet.

“We are confident of achieving this target through continued investment in our operations in Thailand, which includes growing our headcount, as well as through expanding our range of global network connectivity solutions offered here with the recent addition of our reseller license,” added Mr Barney.In April 2009, Pacnet obtained approval for a Type 1 reseller license, enabling the company to offer IP Transit, IP VPN and International Private Line (IPL) services in Thailand, enabling businesses across the country to connect with their partners and offices worldwide.

According to the National Economic and Social Development Board (NESDB) of Thailand, gross domestic product (GDP) in the first quarter of 2009 contracted by 7.1 per cent, the largest quarterly drop since the 1997 financial crisis.

Despite the challenging economic conditions, Thailand’s bandwidth consumption continues to grow. TeleGeography has forecast the country’s international bandwidth requirements to grow almost tenfold from 43 Gbps in 2008 to 404 Gbps in 2013.

According to the National Economic and Social Development Board (NESDB) of Thailand, gross domestic product (GDP) in the first quarter of 2009 contracted by 7.1 per cent, the largest quarterly drop since the 1997 financial crisis.Despite the challenging economic conditions, Thailand’s bandwidth consumption continues to grow.

TeleGeography has forecast the country’s international bandwidth requirements to grow almost tenfold from 43 Gbps in 2008 to 404 Gbps in 2013.

“Additionally, we offer a full suite of managed services such as managed security solutions, that are aimed squarely at helping businesses focus on their core business by managing their network and connectivity requirements, without the need for huge upfront investments which will require them to seek out hard-to-find credit,” added Mr Carden.

Pacnet Expands into Vietnam

New Point-of-Presence (PoP) in Ho Chi Minh City will boost connectivity into the region’s top investment destination and the Indochina region

SINGAPORE, 15 JUNE 2009 – Pacnet today announced the launch of its firstPoP in Vietnam, enhancing network connectivity into the region’s topdestination for foreign investment.

“Vietnam continues to attract large foreign investments from countriesincluding China, US and Singapore, which will fuel stronger demand fornetwork connectivity in Vietnam. Our latest infrastructure expansion inVietnam reflects our confidence in its economy and will enable us tosupport the country’s growing bandwidth requirements,” said Bill Barney,Chief Executive Officer of Pacnet.

According to a recent report from the United Nations Conference of Tradeand Development (UNCTAD), Vietnam leads the Asia region for foreigndirect investment, with pledged capital tripling from US$20.3 billion in2007 to US$64 billion in 2008.

Along with its burgeoning economy, Vietnam’s international bandwidth isforecast to grow aggressively. Latest research from TeleGeography putsVietnam’s total international bandwidth usage in 2008 at 22.8 Gbps andthis is forecast to grow more than 13 times to 302.4 Gbps in 2013.

Along with its burgeoning economy, Vietnam’s international bandwidth isforecast to grow aggressively. Latest research from TeleGeography putsVietnam’s total international bandwidth usage in 2008 at 22.8 Gbps andthis is forecast to grow more than 13 times to 302.4 Gbps in 2013.

“Being the leading IP-based telecom operator in Vietnam, we recognizethe importance of cooperation with international telcos like Pacnet.These partnerships bring global end-to-end communications services underone roof, enabling our customers in Vietnam to enjoy both excellentservice quality with the convenience of a single point of contact. Weare pleased to be Pacnet’s key partner in Vietnam and look forward tostrengthening our partnership in the coming months as it expands itspresence in the region,” said Nguyen Dinh Hung, FPT Telecom ExecutiveVice President.

“As part of our strategic growth plans for the Indochina region, we arealready looking to expand our presence to other cities in Vietnam overthe next 12 months, and are also exploring landing our EAC-C2C subseacable in Vietnam to provide the country access to Asia’s highestcapacity subsea network,” said Mr Barney.

“With our series of data centers across the country that are equippedwith state-of-the-art technology and operated by our internationallyaccredited network operations team, we are confident that ourpartnership with Pacnet will enable us to meet the most demandingrequirements from our customers,” added Mr Nguyen.

With the new PoP in Vietnam, Pacnet is able to deliver its GlobalInternational Private Line Service, its industry-leading Global IP-VPNservice that offers five classes of service and usage-based pricing, aswell as offer data center facilities to businesses there. “Our customerswill enjoy the same high quality network services available in otherPacnet locations, to run their mission critical applications such as ERPapplications, and connect to their offices and partners around theworld,” said Wilfred Kwan, Chief Technology Officer of Pacnet.

“In the next few months, we will also be expanding our product suite toinclude our comprehensive range of IP and managed services to Vietnam,”added Mr Kwan.

“Our enhanced capabilities in Vietnam, coupled with our strong presencein Singapore, will allow us to support the growing number of Singaporecompanies trading with, and expanding into Vietnam, by providing them anintegrated solution for all their network and connectivity needs,” saidMr Barney. Singapore is one of Vietnam’s leading trading partners, withbilateral trade reaching US$12 billion in 2008, up 22 per cent from2007. It is also one of the top investors in Vietnam, with investmentsexceeding US$16 billion last year.

While Vietnam’s current broadband penetration rate is just under 3%, ithas almost doubled its broadband penetration since 2008 and has a hugepotential for future bandwidth growth. It is also an increasinglyattractive destination for offshore services, with Gartner ranking it asone of the top 10 locations for offshore services in the Asia Pacificregion.

Pacnet Expands Its Asia Network With Xtera's NXT Terminals

HONG KONG and ALLEN, TX--(May 4, 2009) - Pacnet, Asia's leading independent telecommunications service provider, has completed the first phase of a comprehensive rollout of new upgraded capacity using Xtera's NXT submarine line terminals, in its EAC-C2C cable network connecting Japan, Korea, China, Hong Kong, the Philippines, Taiwan and Singapore. The addition of Xtera's new 10 Gbit/s channel system adds both capacity and resilience to one of Asia's most robust and well-connected subsea cable networks. This is the initial step in a number of phases designed to enhance the network and continue to grow Pacnet's customer base.

Pacnet selected Xtera for its innovative terminal technology specifically designed for upgrading existing systems, as well as Xtera's extensive deployment capability and uncompromising dedication to customer care. Pacnet's deployment uses Xtera's NXT Submarine Line Terminal Equipment (SLTE), an advanced system that provides DWDM transmission on long-span submarine cable systems and offers the highest possible upgrade capacity. In addition, seamlessly upgrading a live, traffic carrying system required logistics in seven different countries and the flexibility to accommodate evolving customer service requirements including provisioning an additional link in parallel with the main deployment.

"Xtera's performance on this deployment has set new standards for future upgrades," said Bill Barney, CEO of Pacnet. "Our customers' traffic is our highest priority and we have been able to make this significant network upgrade without any service disruption. Xtera has been a true partner from system start to full operation. We look forward to further growth on our flagship EAC-C2C network, and to increasing our services to support the continuing demand for capacity expansion from our customers."

"Pacnet is a leading provider of Intra-Asia subsea cable capacity. This has been a great opportunity for Xtera to demonstrate its capability on a Tier 1 Network and ensure Pacnet has the services and capacity required to further strengthen their position," said Jon Hopper, CEO of Xtera. "Xtera specializes in innovative solutions that maximize the capacity, reach, and value of our customers' networks and we are delighted to have the opportunity to partner with Pacnet on this strategic network. We look forward to working with them on the next phase of deployment."

The NXT system is highly optimized for operation in the submarine environment, with advanced monitoring capabilities that support rapid system response to faults, low power consumption, high reliability sealed clam-shell circuit packs, and NEBS Zone 4 earthquake compliance. The NXT supports 20 Gbit/s DPSK (Differential Phase Shift Keying) which greatly increases capacity in existing fiber, while being completely compatible with the existing terminal architecture.

Pacnet Showcases Fourth Generation Technology at New Global Customer Service Center in Malaysia

New 150-seat facility with multi-lingual support features groundbreaking technology making Malaysia home to one of the most advanced customer interaction centers in the world

KUALA LUMPUR, MALAYSIA, 11 March 2009 – Pacnet today officially launched its new global customer service center in Kuala Lumpur as part of the company’s strategy to set industry-leading standards in customer service for the region and beyond.

“Pacnet’s investment into this state-of-the-art customer service facility is aligned with our corporate strategy to raise the bar in customer service within the region and around the world,” said Bill Barney, Pacnet’s Chief Executive Officer, at the opening ceremony. “Our decision to place this new facility in Kuala Lumpur also represents our commitment to support Malaysia’s vision of becoming a regional hub for international connectivity.”
L-R YB Dato Joseph Salang, Deputy Minister, Ministry of Energy, Water & Communications and William Barney, CEO, Pacnet

As the government of Malaysia continues to drive forward initiatives to increase and improve broadband penetration across the country and internationally, Pacnet is well positioned to play a significant role in providing Malaysia with next generation international connectivity.

“We value Malaysia as an important market with great growth potential. Pacnet looks forward to shortly receiving our Network Services Provider (NSP) License, which will put Pacnet in a position to further offer high quality, cost efficient choices to businesses,” Mr Barney added.

Officiating the opening ceremony of the new facility was Deputy Minister of the Ministry of Energy, Water and Communications, Y.B. Dato’ Joseph Salang Gandum.

“Pacnet's unique proposition to Malaysia is its sole ownership of the private subsea cable system EAC-C2C. Full control over this network enables Pacnet to deliver complete redundancy and service diversity which is mission critical to businesses requiring connectivity to and from Malaysia,” said Datin Norhizan Ibrahim, Pacnet’s Malaysia Country Manager.

L-R- Denis Garner, Senior VP of Customer Service, Pacnet, YB Dato Joseph Salang, Deputy Minister, MEWC and William Barney, CEO, Pacnet.

At the heart of the Kuala Lumpur customer service center is a fourth generation IP-based customer service platform which supports multimedia interactions and enables Pacnet’s customer service staff to interact with customers through a combination of voice calls, video-enabled instant messaging with push-and-pull Web page collaboration and file sharing capabilities, as well as via email.

“Through our new all-IP customer service platform that is being deployed throughout all our customer service centers, we will be able to facilitate one-to-one interactions and equip our call agents with all information required to handle a call at their fingertips. This will allow us to respond faster to any enquiry or incident,” said Denis Garner, Senior Vice President of Customer Service.

The new customer service platform is also being rolled out to Pacnet’s regional call centers in Singapore, Thailand, India and China. It will enable Pacnet’s call center management to have real-time visibility over its entire customer service operation regardless of location, as all locations will be managed as one virtual call center.

“Not only will we be able to deliver industry-leading customer service levels, we also expect to realize operational cost savings by operating a virtual agent cluster that provides any call queue with a critical mass of agents to pick up and process the call,” added Mr Garner. “And by using advanced IP-based technology, we can literally have our customer service officers work from anywhere in the world - and yet deliver the same quality of service.”

Datin Norhizan Ibrahim, Pacnet Country Manager, Malaysia.

“Beyond just addressing traditional customer service requirements, the new platform will also be used for training and ongoing service improvement by utilizing a total interaction recording system that allows quick reviews by our quality team,” he said.

He added that the flexible new platform can accommodate any unique processes that must be followed when a call lands at any center and has a screen-pop technology that allows customization of the information for each individual customer.

“The key here is that the system can easily adapt to requirements of any new business or product set,” Mr Garner said. The new 150-seat customer service center, located in Menara IGB in Mid Valley, Kuala Lumpur, provides 24 x 7 x 365-days customer service and incident management to customers worldwide in multiple languages including English, Mandarin, Thai, Japanese, Cantonese and Korean.

亚太环通于马来西亚建全球客户服务中心展示第四代技术

全新一百五十席多语言支持设施采用突破性技术
使马来西亚成为全球最先进的客户交流中心之一

马来西亚吉隆坡，2009年3月11日 － 亚太环通(Pacnet) 于吉隆坡新建成的全球客户服务中心, 今天正式投入服务，是该公司为区内外业界订立领先标准的策略之一。

亚太环通行政总裁Bill Barney于开幕典礼表示: 「亚太环通投资这最先进的客户服务设施， 与本公司鋭意提升亚太区以至全球客户服务水平的策略一致。我们选择于吉隆坡建设此崭新设施， 目的是为达成协助吉隆坡成为区内国际连系枢纽的承诺。」

鉴于马来西亚政府不断提高和改善国内及国际宽频的覆盖率，亚太环通将肩负为马来西亚提供新一代国际连线的任务。

Barney先生补充说：「我们十分重视马来西亚这个发展潜力巨大的市场，亚太环通希望于短期内获取网络服务供货商 (NSP) 牌照，以进一步为企业提供多元化、优质及具成本效益的服务。」

新设施开幕典礼很荣幸邀请到马国的能源、水务及通讯部副部长Y.B. Dato’ Joseph Salang Gandum 莅临主持。

亚太环通马来西亚总经理Datin Norhizan Ibrahim说：「亚太环通的 EAC-C2C 网络是亚太地区规模最大的私有海底电缆系统，这对马来西亚而言别具意义。此网络的完整控制权，令亚太环通能实现完全冗余的保证和服务多元化，这对于需要与马来西亚保持网络连接的企业而言十分关键。」

吉隆坡客户服务中心以第四代IP客户服务系统为核心，从而支持多媒体互动，亚太环通的客户服务人员可运用话音电话、实时视频信息传递（具有推拉网页协作和档案分享功能）、以及电子邮件等综合模式与客户互动联系。

亚太环通客户服务高级副总裁Denis Garner表示： 「我们在所有客户服务中心部署新的全IP客户服务平台，从而实现一对一的互动联系，并能使客服人员轻易取得及处理客户来电所需的信息，令我们可更快捷地响应任何查询。」

新的客户服务平台已连接了新加坡、泰国、印度和中国的亚太环通区域客户服务中心。由于所有的地点都可作为一个虚拟客户服务中心，亚太环通的客服中心管理团队，无需考虑所处位置，可实时观测整个客户服务中心的运作。

Garner先生还说：「我们不仅能提升领先业界的客户服务水准，还希望节省营运成本，运用虚拟接待员将待接来电分派予各接待员，以迅速听取和处理客户来电。透过采用先进的IP技术，无论我们的客服人员在世界任何地方工作，都保证能提供一致的服务水准。
「新的平台不仅能满足传统的客户服务需求，还将透过全面的互动记录系统，让我们的品质检测人员快速核查，从而提供培训及保持最完善的服务。」

他补充说，这灵活的新平台，能够处理接通至任何中心时必须追踪的特定程序，并使用了屏幕弹出技术，为每个客户定制信息，其关键在于系统均不受任何新业务或产品的限制。

位于吉隆坡Mid Valley的全新客户服务中心拥有 150 席， 客服人员以英语、 普通话、 泰语、 日语、 广东话和韩语等多种语言为世界各地的客户提供 24x7x365 全天候的客户服务和事件管理。

Tyco Telecommunications and NEC Begin Construction of Unity Cable System

Tokyo, June 24, 2008 – Tyco Telecommunications (US) Inc. and NEC Corporation today announced the commencement of construction on the Unity Cable System, a high-bandwidth, trans-Pacific, optical submarine cable system that will link Los Angeles, U.S. to Chikura, Japan. The contract for the project was signed on February 23, 2008, between the Unity Consortium, comprising of six purchasers, Bharti Airtel, Global Transit, Google, KDDI, Pacnet and SingTel and suppliers Tyco Telecommunications and NEC Corporation.

“Tyco Telecommunications is proud to be a system supplier for the Unity Cable System, a state-of-the-art long haul system that will provide additional connectivity and capacity between regions of the world that increasingly require more bandwidth,” said Bill Marra, General Manager of Tyco Telecommunications.

The Unity Cable System is a multi-fiber pair system, with each fiber pair capable of carrying up to 960 Gigabits of data per second. Tyco Telecommunications and NEC will each manufacture a portion of the undersea system. Tyco Telecommunications will install the undersea cable from the U.S. end and NEC will install the undersea cable from the Japan end. The cables will be interfaced on the seabed of the Pacific Ocean.

"NEC is extremely excited to take part in this significant cable build, which will provide high speed connectivity between the U.S. and Japan. We truly believe this cable will become the backbone of the Pacific information highway," commented Osamu Harada, General Manager of NEC's Submarine Network Division.

The Unity Cable System will meet the demand for connectivity between the U.S. and Japan that has been increasing since the activation of the last trans-Pacific system in 2002. Additionally, the Unity Cable System will connect to various intra-Asian cable systems, to facilitate seamless connectivity to other major cities in Asia.