Blue Coat Expands Global Service Center in Kuala Lumpur for Greater Worldwide Customer and Partner Support

Larger sixth service center becomes lynchpin of 24/7 worldwide service and support offering

KUALA LUMPUR, Malaysia, August 18, 2008 – Blue Coat Systems, Inc. (Nasdaq: BCSI), the leader in WAN Application Delivery and Secure Web Gateway, today opened its relocated and newest Global Service Center (GSC) in downtown Kuala Lumpur.

This new 11,000 square foot facility at Menara IMC on Jalan Sultan Ismail in Kuala Lumpur’s city center currently employs 40 technical specialists and engineers and has a capacity of up to 100 employees.
In terms of staffing the GSC in Kuala Lumpur is the company’s second largest office and represents a significant investment for Blue Coat in South East Asia. The GSC will provide 24/7 global multilingual technical and troubleshooting support for the company’s customers and channel partners as part of its follow-the-sun global service model.

The center is also equipped with state of the art labs and high availability infrastructure to ensure uninterrupted support. The labs in Kuala Lumpur are integrated with the five other GSCs and distribution centers across three regions. A high-end training facility is also available and demonstration labs will be available for product testing of customer deployment scenarios.

“Our goal is to provide the best 24/7 service and support in the industry. Our customers and partners, wherever located, should expect access to the best experts and engineers whenever they need them. This new facility in Kuala Lumpur is the lynchpin of our GSC network and embodies our commitment to the Asia Pacific region,” said Matt Young, vice president, APAC sales, Blue Coat Systems.

Blue Coat’s six GSCs manage over 40,000 deployed appliances and provide a seamless 24/7 service and a high level of multilingual support. Using a follow-the-sun model, each support center services its immediate region. Calls that fall outside that center’s timeframe are routed to an open support center, allowing customers to always reach a knowledgeable Blue Coat support engineer immediately.

Blue Coat’s six GSCs manage over 40,000 deployed appliances and provide 24/7 service and extensive multilingual support. Each support center services its immediate region with a follow-the-sun model and routes calls outside of its regular hours to an open support center, so that that customers can immediately reach a knowledgeable Blue Coat support engineer.