Lawson Software Introduces Improved Global Maintenance and Support Offerings

Lawson’s approach to support is designed around how today’s organizations want ERP maintenance

April 21, 2009 – Lawson Software (Nasdaq: LWSN) today unveiled an improved set of global support offerings for organizations that use Lawson enterprise applications. The two-tier maintenance and support program was developed based on Lawson customer feedback. It provides Lawson customers with features and benefits they asked for, including more value, choice and flexibility, along with enhanced features such as expanded support hours, proactive webinars and “How To” support. The company offers two levels of maintenance and support: Bronze for customers that want a more cost-effective support solution while still protecting their investment, and Silver for customers that want the added personal attention of a Lawson global support account manager.

Lawson introduced the improved support offerings during the company’s 2009 Conference and User Exchange (CUE), which opened yesterday in San Diego. The company’s goal with the enhanced support offerings is to help its customers improve their operations and help keep their Lawson enterprise software system running smoothly. Lawson applications offer industry-specific functionality for organizations in healthcare, public sector, manufacturing and distribution, equipment service management and rental, food, fashion, and other service sector organizations.

“We’re delivering support the way our customers want it,” said Colin Balmforth, executive vice president of general industries and Global Support for Lawson. “By creating a simpler, more effective support structure and improving value and content, we can help our customers become stronger, which is essential during this challenging economy.”

Lawson Bronze Maintenance helps keep maintenance costs lower while providing product updates, access to MyLawson.com and access to support consultants during the customer’s business hours. It also provides 24/7 critical issue support, access to upgrades, tax and regulatory updates, and corrections – as well as remote diagnosis, rapid technical response, customer-focused “hot topics” web sessions, and electronic reporting.

Lawson Silver Maintenance includes everything in the Bronze package along with a Lawson Global Support Account Manager, a scorecard activity review to track progress on support cases, and software update planning services. It also provides access to senior support resources within the Lawson Global Support and Product Development teams, priority case queuing, and an exclusive track event during the Lawson CUE event.

Phoenix, Ariz.-based Banner Health, one of the largest non-profit health care systems in the country, is a Silver-level support customer for Lawson. The company was looking for support options to best meet its needs for enterprise software maintenance. “One of the things people ask us is ‘would you renew your Lawson Silver?’ and my answer is always yes,” said Kathy Schultz, senior director for business applications for Banner Health. “Once you have Silver, you just can’t be without it. It really makes our lives easier.”

More information about the new Lawson Global Support offerings can be found at www.lawson.com/bettersupport.