Biomni Launches Enterprise Service Catalog Solution in Malaysia

Multi-language Support with Consistent, Business Friendly User Interface Addresses
Critical Managed Service Provider Challenges

KUALA LUMPUR, Malaysia – July 23, 2012 – Biomni, the pioneer of User-Centric Enterprise Service Catalog and Request Fulfillment solutions, today announced the launch of Biomni Front Office Service Provider Edition in Bahasa Malaysia, Chinese, Japanese and Russian. The new Biomni product for Managed Service Providers, Cloud Service Providers and Telcos makes it simple to define, manage and publish service offerings, improve operations and increase customer satisfaction. Biomni’s independent software IT Service Management (ITSM) platform provides a universal, “single pane of glass” to all the IT services Managed Service Providers offer---across Cloud, Virtual and Physical environments.Addressing trend in Malaysia

“What we’re seeing is the trend among companies large or small to want to gain cost savings and drive user self-service. Businesses in Malaysia are looking to use IT to provide experience that their enterprise users are used to in their non-work environments,” said Mr. Angus Gregory, chief executive officer, Biomni. “It’s a trend towards the consumerisation in the corporate world. We are helping large and mid-size firms’ IT organisations to deliver their services better and more efficiently in the users’ preferred language of communication.”

All-In-One Customer

“Biomni offers an independent and agile way for them to deliver the right IT services at the right time to non-technical people,” added Mr. Gregory. He added that presently in Asia, Biomni has implementations in a large banking organisation as well as IT outsourcers in corporate environments. The product appeals to resource-strapped IT departments of large companies and mid-size firms. “We are able to help them better manage their own time and resources by automating a lot of these request from IT users.”

Biomni Front Office Service Provider Edition is an independent all-in-one solution that lets providers cater to all customers at the same time through true Multi-Client support while addressing their variances. The new product streamlines upgrades, simplifies ongoing up-keep and ensures ease of implementation.

Biomni adopts an agnostic approach to existing IT systems such as Helpdesk or ERP (enterprise resource planning) software. It leverages existing systems and technology while automating the entire Service Request Fulfillment process. Its independent platform quickly adds or deletes new IT services, publishes distinctive IT services to multiple users at the same time, and delivers a differentiated, branded and personalized experience.

The new edition of Biomni Front Office now enables growing local and global organizations to deliver service catalogs in 17 native languages, all at the same time.

New Asian presence:
To better service and support new and existing customers, Biomni is also planning to establish a broader presence in Singapore, Australia, China, and Japan. “We are honored to provide our software directly to the Asian marketplace,” said Mr. Gregory. “Biomni has a long heritage of innovating IT Service Management and empowering service providers with new technologies that offer customers a consistent, business friendly way to consume service offerings.”

Partners include:
• Imperium Solutions, Singapore
• Westcon Group, Singapore
• Insentra Technology Partners, Australia
• Thomas Druyea Consulting, Australia

Availability and Pricing

The new Front Office Service Provider Edition is available immediately. Contact Kesh.Dhillon (at) Biomni (dot) com for more information.