Latest Oracle RightNow Cloud Service Offers Rapid Response to Complex Customer Issues

New Oracle RightNow Policy Automation enhances Oracle RightNow Cloud Service

Kuala Lumpur, 4 March 2013 - Oracle Corporation (NASDAQ: ORCL), the world's leading IT solution provider, today announced the new capabilities of Oracle RightNow Cloud Service to help organizations automate the management and deployment of complex business policies.

“With the latest release of Oracle RightNow Cloud Service, organizations can rapidly respond to customer needs and fast-changing business policies by simplifying policy creation, maintenance, auditing and self-service access.  These capabilities help to reduce operational costs while at the same time providing a consistent, transparent experience for the customer,” said David Vap, Group Vice President Products, Oracle.

The solution offers business benefits which including:-

• Manage policies and updates efficiently, as well as deliver answers to customer questions effectively over the web, avoiding higher cost escalations.
• Resolve customer inquiries with accurate, up-to-date and contextually relevant information at the right time, in real time, with no waiting and at the point of need across devices.
• Whether it is benefit eligibility, welfare payments, tax obligations, education course credits, license and permit eligibility or insurance premiums, Oracle RightNow Cloud Service enables organizations to deliver intuitive and easy-to-understand assistance to customers.  

As a part of the Oracle Cloud, the Oracle RightNow Cloud Service is the only cross-channel cloud service and support solution on the market that offers this level of rapid delivery and easy maintenance of highly complex business policies.