Best Outsourcing Icons recognised at APOS 2013

KUALA LUMPUR, 28 October 2013 –The outsourcing industry in the region came together to deliberate and discuss industry issues, opportunities and models in Iskandar, Malaysia where IAOP Asia-Pacific Outsourcing Summit was held in partnership with Outsourcing Malaysia, an initiative under PIKOM.

The key highlight of the Summit was the induction of Raman Roy, Group Managing Director, Quatrro Global Services into the “Outsourcing Hall of Fame”, the most prestigious award available to individuals working in the field of outsourcing. It is unique in that it recognizes these individuals not only for their contributions to the management practice and industry of outsourcing, but also for their contributions to society at-large. Inductees have demonstrated that unique quality of leadership that enables them to synthesize a new business model with the obligation to contribute to community-based economic development, support socially-directed investments, educate and provide development opportunities to all those impacted by our work.

VADS Berhad wins Business Process Operations (BPO) Project of the year at the Outsourcing Malaysia Excellence Awards.

Michael Corbett, Chairman of the International Association of Outsourcing Professionals briefed delegates on the achievements of Raman Roy, and the extensive impact – both commercial, and socio-economic – that Raman made possible during his long and illustrious career spanning three decades. He further observed that induction into the Outsourcing Hall of Fame is a recognition and acknowledgment of Raman’s unparalleled contributions to the global sourcing industry.

IBM Malaysia wins the Information Technology Operations (ITO) Project of the year at the Outsourcing Malaysia Excellence Awards.

Another significant milestone was the Outsourcing Malaysia Excellence Awards instituted by OM to recognize and reward competencies in the field of outsourcing across a variety of corporate categories, including one individual category. Structured, managed and administered by Matryzel Consulting Inc the awards process comprised rigorous assessment, supported by independent judgment by renowned leaders from various parts of the world.  Winners in the various categories are as follows:

• VADS Berhad, for the top Business Process Operations (BPO) Project of the year.
• IBM Malaysia, for the Information Technology Operations (ITO) Project of the year
• HSBC EDPM, for the Best Shared Services Operation
• Freenet Business Solutions Sdn Bhd, for the best Datacentre Project award

In addition, as a key emphasis on celebrating success, and recognizing leadership in the field of outsourcing as it relates to Malaysia, Voon Seng Chuan,  Ex-CEO of IBM was named the ‘Outsourcing Leader of the Year’ for his contributions to the overall growth and development of the industry in Malaysia. His contributions to the nation in enabling the government in its strategic initiatives at creating and leveraging technologies was recognized as a primary contributor to his winning the award.

Meanwhile David Wong, Chairman of Outsourcing Malaysia (OM) and the Group CEO of SnT Global Group said, “Each year deserving companies that have showcased excellence in the way they do business, or create valuable service for the betterment of their customers’ business, are duly recognised by OM. The OM Excellence Awards 2013 saw a tough contest as there were numerous applications that scored close in each award criteria requirement, but the final winners are definitely the best in their field for this year. Our heartiest congratulations to each of them!”

APOS 2013 Summary
From October 21 – 23, IAOP, in strategic partnership with OM hosted 300 delegates from 13 countries for the APOS 2013 summit at Iskandar, Johor which was organised under the theme Creating Sustained Value for Regional Integration

The summit brought together the worlds top outsourcing practitioners and business leaders who shared valuable insights into their businesses and the industry over various forums, talks and networking sessions.

The Summit saw renowned speakers from various organizations regionally and globally coming together and enabling thought leadership. Keynotes were presented by global leaders like Anoop Sagoo (BPO Lead, Accenture AP), Scott Singer (Group CIO, Rio Tinto), Michael Corbett (Chairman, IAOP), Zulfiqar Zainuddin (MD, i2M), Andrew Walker (Director, ISG-One), David Brown (Partner, KPMG), Raman Roy (Group MD, Quatrro), Arun Jethmalani (MD, Valuenotes), Dhiraj Dolwani (B2R) and Gowrishankar (Lead, Intel). There were some very interesting and rigorous panel deliberations undertaken by leaders from Mastercard, Matryzel, CIMB Bank, Microsoft, Frost & Sullivan, PwC, MDCA, Nityo Infotech, HIMS, SiTF, Sutherland Global, VADS, IBPAP, MDeC, Spansion, Tata Buss Support, Nasscom Foundation, Digital Divide Data and Outsourcing Malaysia.

Debi Hamill, CEO, IAOP observed that, “The principal purpose of structuring the Asia Pacific Outsourcing Summit is premised on IAOP’s emphasis on being a standard-setting organization. The Summit is one among many vehicles to institute a greater understanding of the best practices prevalent in the global souricng industry, while continuously educating the industry in the region and enabling professional development under the aegis of the Outsourcing Professional Standards. This year’s APOS has been a great success and we look forward to the next four years of working hand-in-glove with OM in furthering the development agenda for the sourcing industry in the region with timely information that would contribute to both national and regional competitiveness.”

Major Project Announcements
Several key announcements were made at APOS 2013 including the unveiling of the much awaited outsourcing industry report titled ‘Malaysia’s Global Services Outlook.’

Amongst the other highlights was the announcement of development of the first phase of  MSC Cyberport City in Kulaijaya, Iskandar by MSC Cyberport Sdn Bhd at a Gross Development Value (GDV) of RM626 million.

OM Chairman Wong says, “As Asia’s outsourcing sectors grow at break neck speads, we need events such as APOS as a platform to continue discussing the key challenges that the industry faces. APOS is a crucial avenue for discussion for global leaders and practitioners to exchange ideas on how to sustain their business growth in an ever competitive environment.”