Canon Delivers Greater Service Level Offerings with Revamped MDS Fleet Management

MALAYSIA, 18th April 2014 - Canon, a leader in digital imaging solutions and document services, today unveiled a revamped, end-to-end program to deliver Canon Managed Document Services (MDS). The core highlight of this new program is the availability of MDS Cloud platform, which provides higher level of professional fleet management capabilities as well as enhance the overall service experience for customers. This update was delivered as part of Canon’s continued efforts and commitment to innovation, and to develop and further enhance its services as a market leader to cater to its clients’ evolving needs.

Complementing the current MDS service, the MDS Cloud as a total fleet management platform enhances device availability, provides valuable management information in a timely manner, and facilitates a higher degree of fleet optimization and service consultancy.

This translates into increased flexibility in delivering made-to-measure solutions in resolving existing print usage issues, managing the existing printer fleet with precision, reducing down time and in turn maximizing productivity. With a wider spectrum of services provided by the Canon MDS Cloud, enterprises may now experience greater peace of mind and thus focus on their core business functions such as maximizing profitability.

“In the face of a competitive and constantly evolving business environment, corporations are increasingly evaluating ways to improve and ensure consistent business workflow and process efficiency across business units and physical locations” said Mr Ooi Chik Hoe, Director, Business Imaging Solution (BIS) of Canon. “Canon recognizes the need for business responsiveness and cost efficiency and has responded with an improved MDS service offering – streamlining document workflows and business processes to reduce the total cost of ownership and operation”.

Designed to help clients stay focused on their core business while removing the resources and time required to manage their print infrastructure, the enhanced MDS program that utilises the MDS Cloud platform delivers additional values for organisations as follows:

Auto discovery of devices
The MDS Cloud detects network devices automatically and facilitates the prompt addition of those new devices into the overall fleet that that is being managed.

Remote Monitoring and Management
This helps reduce reliance on internal IT or support resources by automating numerous functions that would otherwise typically require multiple systems or manual processes to manage. The functions that can now be automated include counter data, supply level monitoring and error notifications for both Canon and non-Canon devices1.

Usage Analytics and Reports for Better Productivity and Optimisation
Analyses fleet information to gain greater insight into the print usage and performance of the fleet. The intuitive and visual dashboard provides information at a glance for the identification of trends, while the professional reports provide administrators valuable input to identify equipment, supply and usage pattern changes that are necessary for higher productivity, continuous optimization and cost reduction.

Service Improvement for Optimal Value
Service performance of the fleet can be benchmarked against the agreed service level metrics. This ensures that every customer’s fleet is consistently managed for optimal service value.

Fleet Intelligence for Future Business Alignment
Fleet intelligence can be provided to customers through periodic service review engagements to stay constantly aligned and attuned to customers’ changing needs. Comprehensive reports will be provided and the Canon MDS service consultant will analyse device and printing trends. Through studying the trending or changes in device mix, placement, print volume and service performance, Canon is able to pinpoint issues swiftly and accordingly devise or adapt fleet management strategies for customers, which not only meet existing requirements, but also ensures alignment with the customer’s future needs and direction.

Availability
The Canon enhanced MDS program with Cloud MDS is now available in Malaysia. For more information on the MDS program please call Stewart Chan MDS Manager at 03-7844 6000/ 7845 0055.

佳能升级版企业管理方案
提供更卓越超群的服务水平

马来西亚，2014年4月18日 - 今天，佳能公司(数位影像解决方案及文件管理服务方案领导者)推介佳能文件管理服务解决方案(简称MDS)的升级版端对端系统。MDS云端平台是这个新系统的核心重点，不仅能提供更高水平的专业流量管理功能，同时也为用户提供更完善的整体服务体验。这项系统的强化升级是佳能秉持创新承诺、继续改进的部分成果，同时也是佳能作为市场领导者持续发展及提升服务素质的努力，以满足客户不断变化的需求。

MDS云端平台是一项强化设备功能的全方位作业流量管理平台，让现有的MDS文件管理服务方案更趋完善，及时提供更有价值的资讯管理方案，同时促进更高水平的工作流量优化方案和咨询服务。

这也意味着MDS在按照用户需求提供相关服务方面变得更灵活弹性，帮助用户解决打印流量问题、精确管理现有的打印机工作流量、减少停机时间，进而达到最大程度优化生产率的成果。现在，有了管理服务内容更多元广泛的佳能MDS云端服务平台，企业可以高枕无忧专注于核心业务发展，例如：提高企业盈利。

“面对竞争激烈、瞬息万变的商业环境，越来越多企业不断在寻找改善文件管理的方案，确保企业营运流程稳定一致，维持各个部门和资源流程管理效率。”佳能商业影像解决方案(BIS)部门总监Ooi Chik Hoe表示：“佳能了解用户在业务互动与经济效益方面的需求，因此，我们推出了升级版的MDS管理服务方案，简化文件处理过程和业务流程，减少维持企业所有权和营运的总成本。”

此产品设计是为了帮助用户摆脱管理文件打印设施的繁杂事务及节省时间，增设MDS云端平台的升级版MDS文件管理服务方案，能为企业提供以下的额外服务价值：

自动搜寻功能
MDS云端服务能自动侦测网络讯号，即时在整体流程管理方案中增设额外的新设备。

远程监控和管理
自动执行多项功能以减少内部资讯科技或支援性资源，这些功能通常需要多重系统或手动处理过程才能完成。现在，这些功能都可设定为自动执行，其中包括：数据流量统计、采购阶段管理和错误通知等等，此服务适用于佳能和非佳能产品。

提供流量分析和报告，提高生产率及优化管理
分析流量资讯以更全面了解打印用量和流程效能。一目了然的图像视觉型仪表板能提供趋势分析，专业报告则为管理者提供富有价值的资讯，辨识出设备、供应和用量模式的变化，这是都是提高生产率、持续优化管理方案及降低成本的必要因素。

改善服务以优化管理价值
流量服务效能可以超越服务水平协议基准，确保每位客户的流量管理能与时并进，达到最理想程度的服务价值。

精明流量管理方案，适应未来业务需求
透过阶段性服务评估为客户提供精明流量管理方案，与时并进适应顾客不断更新变化的需求。此管理服务方案将会提供完整的报告，佳能MDS服务顾问将会分析评测设备和打印趋势。透过研究分析设备混合使用、业务位置、打印流量和服务效能的趋势或变化，佳能能够迅速辨识出问题、根据情况设计及调整出适合顾客的流量管理策略，这不仅能满足现有的管理需求，同时也可以确保管理服务方案能适应顾客未来的需求和业务方向。

产品供应情况
佳能MDS文件管理整合服务方案(MDS云端升级版)已在马来西亚推出,欲了解更多MDS详情，请联络MDS经理，联络号码是03-7844 6000/ 7845 0055.