VADS CROWNED BEST OF THE BEST BPO OUTSOURCER OF THE YEAR AT THE CCAM AWARDS 2012

VADS BPO bags 16 awards in two nights

VADS Berhad (VADS), the Information Communication Technology (ICT)/Business Process Outsourcing (BPO) arm of Telekom Malaysia Berhad (TM) recorded an outstanding achievement when it won sixteen (16) awards in the span of two nights recently.

The highest honour went to VADS as it took home The Best of the Best BPO Outsourcer of the Year Award during the 13th Annual Customer Relationship Management and Contact Centre Association (CCAM) Awards Night which was officiated by wife of the Prime Minister, Datin Paduka Seri Rosmah Mansor.

 Celebrating the Achievement!
Mohd Fauzil Wahab, General Manager, BPO Operations, VADS Bhd (right) receiving the Best of the Best BPO Outsourcer of the Year award while Senator Datuk Maznah Mazlan, Deputy Minister of Human Resources (centre) and Mohd Irwan Rizal, President of Customer Relationship Management & Contact Centre Association of Malaysia (CCAM) (left) look on at the recent 13th Annual CCAM Awards Night.

VADS also bagged 13 other awards that night including three (3) Gold Awards for Best Outsource Inbound Contact Centre Above 100 seats, Best Outsource Outbound Contact Centre Above 100 seats and The Most Creative Contact Centre for its Step Up Programme, the Company’s initiative towards improving the skills of the professionals, including employing People with Disabilities (PwD) as a means of giving back to the society.

VADS also received seven (7) Silver Awards for Best Outsource Inbound Contact Center Above 100 seats, Best Process Excellence (Open), Best Video Contact Centre, Best Outsource Inbound Contact Center Under 100 seats, Social Media Programme Contact Centre, Best Contact Centre Team Leader Above 100 seats (Aznal Ariff Zakaria) and Best Contact Centre Supporting Professional (Izeti Zulkifli).

VADS looking VIBRANT!
Izeti Zulkifli, Manager, Quality Assurance, VADS Bhd (second from left) together with Mohd Fauzil Wahab, General Manager, BPO Operations, VADS Bhd (third from left) receiving the Best Process Excellence award at the recent 2011 CCAM Awards ceremony. On the far left is Mohd Irwan Rizal, President of Customer Relationship Management & Contact Centre Association of Malaysia (CCAM).


In addition, VADS took home three (3) Bronze Awards for Best Outsource Outbound Contact Center Under 100 seats, Best Contact Centre Team Leader Above 100 seats (Norlizah Ali) and Best Contact Centre Team Leader Under 100 seats (Mashiur Rahman).

The CCAM Awards is organised by the Customer Relationship Management and Contact Centre Association of Malaysia which has been at the forefront in developing the local CRM and contact centre industry in Malaysia. It is a strategic think tank, an educational platform and a progressive establishment geared towards constantly improving the calibre of industry professionals.

Derrick Yap Weng Sum, Operations Director, TM Sales Centre, receiving the award for Best Outsource Outbound Contact Centre Above 100 seats while Senator Datuk Maznah Mazlan, Deputy Minister of Human Resources (middle) and Mohd Irwan Rizal, President of Customer Relationship Management & Contact Centre Association of Malaysia (CCAM) look on (left) at the recent 2011 CCAM Awards ceremony.

Meanwhile, at the recent Outsourcing Malaysia Excellence Awards which was held in conjunction with the Smart Sourcing Summit, VADS took home the highest honour of the night - Outsourcing Service Provider of the Year Award as well as the BPO Engagement of the Year Award.  The awards were presented by Datuk Seri Panglima Dr Maximus Johnity Ongkili, Minister of Science, Technology and Innovation. Accepting the awards on behalf of the Company was VADS’ Chief Executive Officer, Ahmad Azhar Yahya.

Ahmad Azhar Yahya, in congratulating his team for their great effort, said: “These awards cement our leadership role in the outsourcing sector in Malaysia. It’s a great achievement and reinforces our company’s strength as one of the best outsourcers in the country. Winning these awards which are recognised industry-wide and used globally to showcase best practices and value creation in the sourcing space has not only enhanced our position as Malaysia’s ICT and BPO Powerhouse but also Malaysia’s position in the global sourcing marketplace. I would like to congratulate my team for their tireless efforts and encourage them to continue to do better and serve our customers with utmost dedication.”

Congratulating the Champions: Ahmad Azhar Yahya, CEO of VADS (3rd from left) receiving the Outsourcing Service Provider of the Year Award from Datuk Seri Panglima Dr Maximus Johnity Ongkili, Minister of Science, Technology and Innovation (2nd from left) at the recent Outsourcing Malaysia Excellence Awards while flanked by (from left to right) Woon Tai Hai, Chairman of PIKOM, David Wong, Chairman of Outsourcing Malaysia and Michael Warren, Director Global Sourcing Cluster, MDeC.

“I would also like to thank our customers who have grown together with us. As we all know, customers are key pillars to any businesses and it is our priority to ensure that all their business process & IT outsourcing needs are taken care of for better customer service experience,” he added.

The OM Excellence Awards is organised by Outsourcing Malaysia, a chapter of PIKOM in partnership of the International Association of Outsourcing Professionals — the global standard-setting organisation and advocate for the outsourcing profession. The awards recognise and reward excellence in outsourcing. These awards are aimed at furthering the cause of outsourcing as a key strategic driver for value creation as Malaysia endeavors to become a world-class location for outsourcing services. The OM Excellence awards were assessed through deployment of a comprehensive, market-aligned “Sourcing Awards Assessment Set [SAAS]2”.

VADS operates over 4,000 seats in 13 delivery sites in two countries (11 in Malaysia and two in Indonesia). VADS manages over 72 million customer interactions per year and growing, on behalf of clients across various industries.