BT TO EXPAND PRESENCE IN MALAYSIA New Global Shared Service facility in Bangsar South reaffirms MSC Malaysia’s strength & success

CYBERJAYA, NOVEMBER 28, 2012 – The Multimedia Development Corporation (MDeC) and BT, one of the world’s leading communications services companies, today announced the establishment of a Global Shared Service facility based in Bangsar South in early 2013 by the latter, further reinforcing the position of MSC Malaysia as a top investment location for Shared Services and Outsourcing (SSO).

As part of BT’s recently announced investment into the Asia Pacific region and in line with its geographical diversification plan, the company will be in-sourcing key projects to staff in Malaysia in the new global shared service facility, which will consist of two centres, each providing services to meet BT’s business needs globally.

Datuk Badlisham Ghazali, CEO of MDeC with Clive Sulley, CIO of BT.

The first is the Global Development Centre (GDC) which will provide services in information and communication innovation and development joining the network of eight other GDC’s around the world in providing IT solutions (including development, upgrades, migration, architecting, etc.). The second is the Contract Delivery Shared Service Centre (CDSS) which will be part of a global network providing commercial, contract management and project management business knowledge as well as process outsource activities in support of BT’s managed network IT services contracts with BT’s largest multinational customers.

Clive Selley, BT Group CIO, said: “BT’s expansion in MSC Malaysia is an exciting opportunity to create geographical diversity in our technology business and to collaborate with Malaysian universities to develop the key skills and expertise required to enable BT to deliver for its customers around the world. This is important to us as we chose MSC Malaysia because of its globally competitive and multilingual workforce in addition to a world-class business environment and technology infrastructure.”

The new BT initiative will create a significant number of high income, high value jobs in Malaysia, and the company will also ensure the new teams in Malaysia will be exposed to cutting edge technology and methodologies. The team in Malaysia will collaborate with a geographically diverse organisation in order to complete its delivery, and will be involved in all stages of the design, development and delivery lifecycle.

Datuk Badlisham Ghazali, CEO of MDeC said, “BT is an innovative leader in the telecommunications industry and we are excited to welcome their expansion in MSC Malaysia to create more employment opportunities locally. We believe their decision to put up a new shared service facility here is a strong endorsement of MSC Malaysia’s draw as a vibrant global hub for the high‐technology industry, reaffirming our diverse talent pool, highly developed business ecosystem as well as support from the Government.”

Datuk Badlisham continued, “In line with the goals of Digital Malaysia, investments such as this will be instrumental in accelerating the development of our nation’s digital economy, as well as providing the rakyat with the knowledge and expertise that will spur us towards our goal of becoming a developed economy by 2020.”

The SSO industry has been an important part of Malaysia’s ICT-led transformation into a high-income, knowledge-based economy. At present, there are over 233 MSC Malaysia Status SSO companies made up of major local players and multinationals who have set up operations in Malaysia, supporting various local and international services including Information Technology Outsourcing (ITO), Knowledge Process Offshoring (KPO) and Business Process Outsourcing (BPO).

Last year MSC Malaysia’s saw revenues of over RM 9.14 billion in the shared services and outsourcing sector, with investments of over RM7.7 billion, resulting in the creation of 59,000 jobs to date. This strategy has successfully positioned Malaysia in the global SSO map, evidenced by the A T Kearney Global Services Location Index 2011, as one of the top three global SSO locations, after India and China for the last 8 consecutive years.

BT has been operating in Malaysia for close to 20 years, and over this period of time has forged a strong relationship with the Malaysian Government and related agencies, in particular, MDeC. In 2004, BT invested in the establishment of a research and development (R&D) facility that has contributed to the creation of Malaysian intellectual property (IP), as well as the training of knowledge workers on cutting-edge technology and innovation processes. The R&D centre has also provided local businesses access to a number of its patents and intellectual property for exploitation and commercialization in Malaysia.