BT TO ACCELERATE GROWTH IN ASIA PACIFIC, THE MIDDLE EAST AND AFRICA

Highly qualified specialists, better infrastructure and additional services to help customers expand in high growth markets

BT announced a new phase of investments into the rapidly growing economies of Asia Pacific, Turkey, the Middle East and Africa (AMEA) with the objective of accelerating its expansion in high growth markets. By hiring more people in the region, launching more competitive capabilities across a larger number of countries and delivering a differentiated service experience, BT will be in a strong position to capture opportunities in a total AMEA market evaluated at around 32 billion GBP .

Kevin Taylor, President , BT Asia Pacific, the Middle East & Africa and Global Logistics, BT Global Services, announcing BT’s new investment plans into Asia Pacific, Turkey, the Middle East and Africa (AMEA) during the BT media briefing in Kuala Lumpur yesterday.

This new phase of investments builds on the success of earlier programmes announced in 2010 for the Asia Pacific region and in 2012 for Turkey, the Middle East and Africa. Earlier this year, BT brought those regions together into a single integrated market unit to better address the needs of a new generation of regional multinationals and big domestic players that are increasingly expanding from China and India into the Middle East and Africa. The combined geography is expected to generate 44% of the global GDP growth by 2025 , with 3 billion people expected to enter the middle class over the next decade .

Developments announced today will include the following:
• 400+ new people focused on regional business growth across all key markets, including Australia, China, Hong Kong, India, Japan, Indonesia, Malaysia, Singapore, South Africa, the United Arab Emirates (UAE) and Turkey.
• New hires will include industry specialists focused on sectors such as logistics, healthcare, consumer packaged goods and financial services, and professional services experts based in 11 countries.
• These hires will be additional to the 600 positions announced earlier this year for BT’s Global Development Centre in Bangalore and to the c.600 hires expected for BT’s new Global Shared Service facility in Kuala Lumpur announced in April.
• Securing new value added services licenses in various countries, enabling an extended portfolio offering.
• Better infrastructure through five new IP and Ethernet Points of Presence starting with India and Turkey, four Network-to-Network Interfaces (NNIs) with the first in Indonesia, and an enhanced satellite capability to support remote coverage and disaster recovery.
• Stronger portfolio capabilities in the fields of security, cloud, unified communications, mobility and contact centres.
• New sector solutions in domains such as health analytics, a suite of Point of Sale solutions for the retail sector and high performance supply chain management services
• Field services delivered directly by BT engineers in India, Singapore, Hong Kong, China, Japan, Turkey, Indonesia and South Africa.
• A new strategic service assurance centre in Malaysia, providing 24x7 incident management capabilities for complex contracts.

[L-R] Ng Wan Peng, COO, Multimedia Development Corporation (MDec); Tim Harris, Managing Director, BT South East Asia; Luis Alvarez, CEO, BT Global Services; Gavin Patterson, CEO, BT Group; Kevin Taylor, President , BT Asia Pacific, the Middle East & Africa and Global Logistics, BT Global Services, during the live Q&A broadcast session yesterday.

Charles Anderson, Associate VP and Head of Telecoms & Mobility at IDC Asia Pacific said: “BT has been very committed to continuing to invest and enhance its capabilities in the region. Over the past 12 months, BT has launched numerous new offerings and service enhancements to its already broad portfolio of services in Asia Pacific. The new investments announced today across the wider AMEA region show that BT does not rest on its laurels but continues to strive for service excellence to better serve its customers.”

[L-R] Tim Harris, Managing Director, BT South East Asia; and Yusmadi Yusof, Managing Director, BT Malaysia during the BT media briefing in Kuala Lumpur yesterday.

Luis Alvarez, chief executive officer, BT Global Services said, “In 2010 we launched our first phase of investments to accelerate our expansion in Asia Pacific. This has allowed us to generate strong growth in the region and to nearly triple the number of new Asia Pacific customers signing with us. We are investing again to further grow our business, in a wider region combining Asia Pacific with Turkey, the Middle East and Africa. We are doing this in close consultation with our customers. A new generation of regional multinational companies look to us to help them grab global growth opportunities, and the more established multinationals are determined to invest for growth in this vast region. We help them succeed and reap the benefits of instant globalisation by aligning our investments to their requirements, and providing them with our market-leading portfolio of networked IT services wherever they need them. “

BT TO EXPAND PRESENCE IN MALAYSIA New Global Shared Service facility in Bangsar South reaffirms MSC Malaysia’s strength & success

CYBERJAYA, NOVEMBER 28, 2012 – The Multimedia Development Corporation (MDeC) and BT, one of the world’s leading communications services companies, today announced the establishment of a Global Shared Service facility based in Bangsar South in early 2013 by the latter, further reinforcing the position of MSC Malaysia as a top investment location for Shared Services and Outsourcing (SSO).

As part of BT’s recently announced investment into the Asia Pacific region and in line with its geographical diversification plan, the company will be in-sourcing key projects to staff in Malaysia in the new global shared service facility, which will consist of two centres, each providing services to meet BT’s business needs globally.

Datuk Badlisham Ghazali, CEO of MDeC with Clive Sulley, CIO of BT.

The first is the Global Development Centre (GDC) which will provide services in information and communication innovation and development joining the network of eight other GDC’s around the world in providing IT solutions (including development, upgrades, migration, architecting, etc.). The second is the Contract Delivery Shared Service Centre (CDSS) which will be part of a global network providing commercial, contract management and project management business knowledge as well as process outsource activities in support of BT’s managed network IT services contracts with BT’s largest multinational customers.

Clive Selley, BT Group CIO, said: “BT’s expansion in MSC Malaysia is an exciting opportunity to create geographical diversity in our technology business and to collaborate with Malaysian universities to develop the key skills and expertise required to enable BT to deliver for its customers around the world. This is important to us as we chose MSC Malaysia because of its globally competitive and multilingual workforce in addition to a world-class business environment and technology infrastructure.”

The new BT initiative will create a significant number of high income, high value jobs in Malaysia, and the company will also ensure the new teams in Malaysia will be exposed to cutting edge technology and methodologies. The team in Malaysia will collaborate with a geographically diverse organisation in order to complete its delivery, and will be involved in all stages of the design, development and delivery lifecycle.

Datuk Badlisham Ghazali, CEO of MDeC said, “BT is an innovative leader in the telecommunications industry and we are excited to welcome their expansion in MSC Malaysia to create more employment opportunities locally. We believe their decision to put up a new shared service facility here is a strong endorsement of MSC Malaysia’s draw as a vibrant global hub for the high‐technology industry, reaffirming our diverse talent pool, highly developed business ecosystem as well as support from the Government.”

Datuk Badlisham continued, “In line with the goals of Digital Malaysia, investments such as this will be instrumental in accelerating the development of our nation’s digital economy, as well as providing the rakyat with the knowledge and expertise that will spur us towards our goal of becoming a developed economy by 2020.”

The SSO industry has been an important part of Malaysia’s ICT-led transformation into a high-income, knowledge-based economy. At present, there are over 233 MSC Malaysia Status SSO companies made up of major local players and multinationals who have set up operations in Malaysia, supporting various local and international services including Information Technology Outsourcing (ITO), Knowledge Process Offshoring (KPO) and Business Process Outsourcing (BPO).

Last year MSC Malaysia’s saw revenues of over RM 9.14 billion in the shared services and outsourcing sector, with investments of over RM7.7 billion, resulting in the creation of 59,000 jobs to date. This strategy has successfully positioned Malaysia in the global SSO map, evidenced by the A T Kearney Global Services Location Index 2011, as one of the top three global SSO locations, after India and China for the last 8 consecutive years.

BT has been operating in Malaysia for close to 20 years, and over this period of time has forged a strong relationship with the Malaysian Government and related agencies, in particular, MDeC. In 2004, BT invested in the establishment of a research and development (R&D) facility that has contributed to the creation of Malaysian intellectual property (IP), as well as the training of knowledge workers on cutting-edge technology and innovation processes. The R&D centre has also provided local businesses access to a number of its patents and intellectual property for exploitation and commercialization in Malaysia.