Avaya Announces Collaborative CloudTM Offersfor Cloud Service Providers

• New Cloud Service Provider offers make it easyto deploy Unified Communications, Contact Center and Video as a Service to their customers
• UniqueUnified Communications and Contact Center as a Service (UCaaS, CCaaS) utility-based pricingallowsCSPs to pay only for what customers are using
• NewPrivate Cloud offer for contact centers up to 500 agents can behosted and branded by CSPs or Avaya

Malaysia – Wednesday, March 20, 2013 – Avaya today announced additions to the Avaya Collaborative Cloud with new offers specifically designed for cloud service providers (CSPs) that allow them to brand and deliver Avaya’s market-leading unified communications, contact center and video solutions. These comprehensive offers for CSPs feature flexible choices and pricing models, enabling them to build new revenue streams by delivering open, mobile collaboration and multichannel customer service to their enterprise customers.

The new offers add to Avaya’s rich cloud-enabling capabilities, allowing CSPs to address the requirements of enterprises worldwide looking for anoperational expense (opex) approach to communications and collaboration application and solution enablement.  By offering Avaya Collaborative Cloud solutions, CSPshelp organizations improve business agility, andoptimize budgets and resources.Enterprises can off-load the challenges of managing BYOD environments, widely dispersed workforces and the shifting demands of end-customers. The new offers enable CSPs to evolve and augment enterprise communications with cloud-based solutions as well as provide greater interoperability across vendors, domains and protocols.

The new and expanded offers for CSPs:
• Avaya Cloud Enablement for Unified Communications and Customer Experience Managementis uniquely highlighted by the flexible, utility-based, opex pricing for CSPs that allows them to pay only for customer usage, enabling them to better accommodate the dynamic needs of their customers. Avaya Control Managerenables multi-tenancy with an easy to use centralized management and administrative segmentation tool. Avaya Cloud Enablement for Unified Communications and Customer Experience Management is delivered on a single, open scalable architecture based on Avaya Aura® to lower cost and simplify service provider environments.
• Avaya Cloud Enablement for Video providesCSPswith a highly scalable open platform that delivers interoperable multi-vendor video collaboration. Recent enhancements to the Elite Series MCUs, Scopia Mobile and ScopiaDesktop bring new value to this VaaS solution by increasing scalability and extendingBYOD videoconferencing across nearly any endpoint. With fast, easy deployment, Cloud Enablement for Video delivers out of the box multi-tenancy capabilities and customization of the Scopia mobile application by tenant/organization.
• Avaya Communications Outsourcing Solutions (COS) Express is a standardized private cloud offerthat can be hosted by Avaya, a CSP or channel partner for the end customer. Service providers and channel partners can elect to sell the solution as an Avaya- or co-branded offer. The first edition of COS Express focuses on contact center deployments for businesses with up to 500 concurrent agents.

Avaya Collaborative Cloud includes a variety of solutions that enable customers and partners to build, manage, enable and deliver Avaya solutions through cloud-based delivery models. Avaya Collaborative Cloud solutions also include: Avaya Collaboration Pods, a portfolio of cloud-ready, turnkey solutions that simplify installation and operations of real-time applications; and the AvayaLive® suite of unique, public cloud-based communications and collaboration services.

Quotes:
“Verizon and Avaya continue to collaborate to develop communications and collaboration solutions to help federal agencies keep pace with technology advancements, reduce complexity and boost employee productivity.  By leveraging our complementary strengths to enable federal agencies to adopt flexible IT consumption models, Verizon and Avaya will deliver advanced solutions that meet the functionality and cost efficiency requirements of our federal clients”
STEVE LEFRANCOIS, CHIEF TECHNOLOGY OFFICER – PUBLIC SECTOR MARKETS
VERIZON ENTERPRISE SOLUTIONS

“We are excited to release the next version of Cirque Business One®, our UC-as-a-Service offer delivering what we call ‘collaboration made effortless.’ Built on Avaya technology, Business One provides all the tools and services packaged into one integrated solution where our users get rich cloud-based communications anytime, anywhere, on any device.  By working with Avaya, we can deliver reliable and market-leading unified communications for the Danish and French market.”
MADS FOSSELIUS, COO
CIRQUE

"The UC market has been waiting for the expansion of Avaya's cloud portfolio, so this announcement should be well received. The range of Avaya Collaborative Cloud features and functionality is impressive, and the new offerings add to its cloud portfolio of AvayaLive and Avaya Collaboration Pods solutions. Backed by Avaya's solid UC technology, Avaya Collaborative Cloud offerings should be especially appealing to Avaya customers making new UC deployment decisions, and to new customers considering UC cloud deployments."    
RICH COSTELLO, SENIOR RESEARCH ANALYST, UNIFIED COMMUNICATIONS, ENTERPRISE COMMUNICATIONS INFRASTRUCTURE
IDC

“Cloud presents an opportunity for enterprises to reduce cost, improve time it takes to deploy business applications across networks, or to improve storage capacity whilst minimizing rack space. Our customers all have different views of the cloud, how they should approach it and what it can do for them.  Avaya’s collaborative cloud solutions offer businesses with the flexibility to work with our channels, cloud service providers or with Avaya directly on any one of these approaches to ensure they can derive the most benefit from the cloud enablement strategy most appropriate to their business.”
RAYMOND TESKE, REGIONAL DIRECTOR GLOBAL ALLIANCES
AVAYA

Additional Resources
Avaya Collaborative Cloud
Chunghwa Telecom Adopts Radvisionhttp://www.avaya.com/usa/about-avaya/newsroom/news-releases/2013/pr-130318aScopia to Providehttp://www.avaya.com/usa/about-avaya/newsroom/news-releases/2013/pr-130318aVideo as a Service to Taiwan Enterprises