FalconStor Launches Service Partner Program in APAC

New Program Expands FalconStor Professional Services, Creates Business Opportunity for Partners

Kuala Lumpur, 7 May 2013 — FalconStor Software, Inc. (NASDAQ: FALC), a market leader in disk-based data protection, today launched its new Service Partner Program throughout the Asia Pacific region. Through training and authorization, the program identifies participating partners as preferred providers of FalconStor-specific professional services. Customers will have greater access to quality service, improving customer satisfaction and increasing partner revenue.

“We designed FalconStor’s Service Partner Program to enhance both our partners’ and our customers’ experience with FalconStor,” said Suresh Nair, general manager and vice president of sales and marketing of Asia Pacific for FalconStor. “Partners gain a new revenue source and competitive differentiation, while customers receive trusted high-quality service. Beyond these core benefits, the program broadens FalconStor’s reach into new markets by growing a larger and more capable channel network that can deliver more solutions and services to new customers.”

The Service Partner Program will employ two categories of service providers: FalconStor Professional Services Partners, tier-one channel partners who can sell and deliver professional services to their own customer base, and FalconStor Authorized Services Partners, independent service partners who act as an extension of FalconStor to provide professional services to customers and tier-two partners who don’t have services capability.

Partners participating in the new program will have received training and certification for FalconStor’s solutions and will have access to FalconStor’s service resources and tools. FalconStor will promote certified service partners as providers of reliable, high-quality professional services; and partners will benefit from periodic technical training and pre-release product information sessions.

What partners are saying about FalconStor’s new Service Partner Program:

“As a key partner of FalconStor in APAC, we are proud to have access to a mature program that supports us in building our business value, specifically through the utilization of advanced technology from FalconStor. Through this program, we will have the chance to get more technical training and pre-sales resources, therefore increasing customer confidence and making us more competitive. Maintaining customer satisfaction is a key factor of success for us, and this program will definitely be a great advantage.”
- Philip Lo, Director, DataXcross Technology Sdn. Bhd.

“The Service Partner Program rolled out by FalconStor addresses our customers’ most pressing data protection and business issues and, in turn, we are able to benefit from the increasing levels of opportunities for profitable growth. This demonstrates FalconStor’s ongoing dedication to channel partners as FalconStor consistently has worked with us to help us expand our business and achieve greater growth.”
- Wendy Koh, Sales Director, Maxmulia Holdings Sdn Bhd

“Data protection continues to be a primary concern for all of the markets we address in Malaysia, as we increasingly see the rising demand for innovative solutions among our customers. We are truly excited about FalconStor’s Services Partner Program. In addition to being one of the leaders in the industry, FalconStor also has established itself as a channel-focused organization with a profit-rich program created exclusively to help channel partners grow their data protection business.”
- Yap Choon Keong, General Manager, Zen Computer Systems Sdn Bhd