Epicor Earns Sixth CRM Excellence Award

Technology Marketing Corporation Honors Epicor for Success in Delivering IT Service Management to Effectively Serve the Internal Customer While Supporting Business Productivity

May 8, 2008 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, announced today that it has been awarded the CRM Excellence Award from Technology Marketing Corporation’s (TMC) Customer Inter@ction Solutions magazine. Epicor IT Service Management (ITSM) was chosen as a winner in the award program for 2008, the sixth year Epicor has received TMC’s annual award for excellence.

TMC implemented the CRM Excellence Awards nine years ago as a way of recognizing companies that have proven to be true CRM partners to their clients. Epicor was chosen based on the demonstrated ability of its solution to help IT departments keep technology resources running smoothly by quickly responding to issues and find ways to prevent them in the future.
The CRM Excellence Award is based on hard data, facts and numbers that demonstrate the improvements that the winner’s product has made in a client’s business.

“Epicor has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

Epicor ITSM helps ensure business goals are met and value is delivered by providing both the company and its IT department with a common set of best practices and tools. Epicor’s solution provides accurate, complete and clear information for servicing internal customers and supporting company-wide productivity. Epicor ITSM provides a robust set of service management features that support key IT processes outlined by ITIL version 2 and ITIL version 3, and has been certified by Pink Elephant as ITIL Compatible in five key service management areas: incident management, problem management, change management, configuration management and service level management.

“While tremendous focus is placed on maintaining fruitful relationships with external customers, keeping internal customers on task is also critical to optimize business productivity and performance, making the demand for IT service management solutions strong among midmarket companies,” said James Norwood, vice president of product marketing for Epicor. “It is a an honor to be a six-time winner of the CRM Excellence Award from Technology Marketing Corporation for delivering IT Service Management solutions that position our customers for success in servicing their internal employee community. Epicor ITSM aligns and integrates IT with both strategic and tactical business goals while simultaneously supporting essential governance, risk and compliance (GRC) initiatives.”

Epicor will be profiled in an upcoming issue of Customer Interaction Solutions magazine in a special CRM Excellence feature.