Ramco Systems invests on bringing in top minds from the industry

Chennai (India), July 24, 2013: Ramco Systems, an enterprise software product company focused on delivering ERP on Cloud, Tablets and Smart phones, announced the appointment of six senior executives to spearhead the company’s global growth plans. Each of the new members is a veteran in his/her own arena and brings vast global experience and good industry knowledge.

Mr. K. M. Ramesh Babu has been appointed as the Chief Delivery Officer. Ramesh Babu brings with him more than three decades of corporate experience in Business and Information Technology. Prior to joining Ramco Systems, Ramesh was Senior Vice President at Defiance Technologies (a Hinduja Group Company), wherein he headed the Enterprise Applications division and was responsible for SAP, MS Dynamics & Epicor business development, people and delivery management His earlier stints include successful tenures with PWC Consulting (Singapore), HP Consulting (Singapore), Satyam and Titan Industries.

Mr. K. M. Ramesh Babu, Chief Delivery Officer, Ramco Systems.

Along with Ramesh Babu, the other new members include Mr. Manoj Kumar Singh, Sr. Vice President for Aviation & MRO Solutions; Mr. Subbaraman Ramaswamy (Ramas), Vice President responsible for the Asia Business; Mr. Sandesh Bilagi, who will be driving sales for Australia and New Zealand as Vice President; Mr. Mahesh Venkatraman, Vice President, Implementation; Mr. Raghvendra Tripathi (Raghu), as Chief Performance Officer. The senior executives have been appointed to cater to the growing needs of the global customer base and to serve them with utmost precision.

Speaking on strengthening the management, Mr. Virender Aggarwal, Chief Executive Officer, Ramco Systems said, “As we continue to add new logos across markets, we needed an experienced team that can support this growth. We are happy to bring on board, veterans who can give the right impetus for our global plans. As our Chief Delivery Officer, Ramesh brings with him a successful track record in ERP consulting and implementations for fortune 500 companies. His credentials and proven track record will give our implementation practice the right support and direction.

Supporting him on this will be Mahesh who will drive cloud implementations, innovation and delivery excellence. On the business front, we have new country heads in Ramas, Sandesh and Manoj who will hold fort for ASEAN, ANZ and Aviation –Americas, respectively. The new team is geared to lead Ramco’s journey in these markets. Also on board is Raghu who will hold the mantle for bringing in global best practices. With six new members on board, we are steadily working towards strengthening our presence in the global cloud applications space.”

Elaborating on his role at Ramco Systems, Mr. K. M. Ramesh Babu, Chief Delivery Officer, says, “Enterprise cloud is an exciting technology space to work in. I am geared to play a key role in supporting Ramco’s journey towards building a strong customer base on the cloud, globally. All my efforts will be directed towards building customer delight and ensuring on-time and on-budget delivery”.

Epicor Announces Availability of Epicor ITSM 2009

IT Service Management Solution Delivers Increased Performance, Enhanced Portal Deployment Capabilities and Broader Language Support

Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced the release of Epicor ITSM 2009, the newest and most advanced version of Epicor’s IT Service Management solution.

“Epicor ITSM 2009 is a benchmark of Epicor’s continued success in supporting the needs for today’s enterprises by providing tools and leveraging the latest technologies to enable optimal performance, greater flexibility and extended global support of IT service operations,” said James Norwood, vice president of product marketing for Epicor.

ITSM Helps Malaysian Companies Achieve Gains
According to a survey by the Malaysia Chapter of the Information Technology Services Management Forum (itSMF) in 2008, more than three quarters (or 78 percent) of Malaysian organizations have realized significant business gains by implementing an information technology service management (ITSM) framework. In fact, 29 percent acknowledged a high level of improvement in meeting their business requirements and customers’ satisfaction through ITSM.

Bolstered Performance and Stability to Support IT Service
Effective IT service management centers on technology stability and minimized downtime. Epicor ITSM 2009 provides even greater stability and performance through the support of Windows Server 2008 and Microsoft SQL Server 2008, and the 64-bit versions of Windows Server 2008 and the Windows Vista operating systems, connecting Epicor’s sophisticated IT service management solution with Microsoft Corp.’s newest technology foundations.
“Epicor continues to embrace leading Microsoft technologies such as the 64-bit versions of Windows 2008 Server and Windows Vista, to enable their customers to achieve optimal performance in running critical enterprise applications like Epicor ITSM,” said Kim Akers, general manager for worldwide ISVs at Microsoft.

Greater Global Connectivity through Portal Enhancements
Geographic borders continue to shrink in an increasingly connected world economy. In order to support geographically distributed IT personnel and their customers, Epicor ITSM includes an enhanced self-service and field service portal available in numerous languages to put self-service in the hands of employees in the field and around the globe.

Epicor ITSM including ITSM portal provides for the following language packs: Chinese (Simplified and Traditional), Dutch, English US, English UK, Estonian, French, German, Greek, Hungarian, Russian, and Spanish. Epicor ITSM 2009 is also expected to support Arabic, Polish, Portuguese, and Swedish later this year.The 2009 release also includes an advanced software development kit (SDK), providing the tools to deploy and extend comprehensive portal capabilities as well as the necessary documentation and examples to adjust existing functionality and create new functionality.

Epicor is the POS Software Market Share Leader as Cited by Independent Retail Management Consulting Firm

LakeWest Group’s Annual POS Survey Shows Epicor Leading the Pack with 12% Share of the Specialty, Department, Apparel and Big-Box Retail Markets

IRVINE, Calif., February 9, 2009 — Epicor Software Corporation (NASDAQ: EPIC) is the Point-of-Sale (POS) software market leader according to a recent independent research study. Leading retail management consulting firm LakeWest Group, LLC recently published its “10th Annual POS Benchmarking Survey,” which revealed Epicor as the clear leader in the POS software utilization category with a 12% share of the market.

LakeWest Group surveyed the Top 100 Retailers as identified in the August 2008 issue of STORES magazine. Respondents to LakeWest Group’s survey, which focuses on the specialty retail market, were typically Chief Information Officers or Directors of Store Systems.

In the study LakeWest Group found that “the checkout experience continues to be a focus as retailers look to upgrade or replace POS software and hardware. Top retailers realize the importance of the checkout experience and continue to make ‘increasing customer speed through the checkout’ a top priority.” [1]

Furthermore, the study revealed the top priorities for retailers over the next two years with the following topping the list: seamless multi-channel integration; improved information flow between stores and corporate office; capture additional customer and sales information; and, increased customer speed through the checkout.

“Epicor is proud of the partnerships we have with leading retailers to provide solutions that help them streamline operations and enhance the customer shopping experience,” said David Henning, executive vice president and general manager for Epicor Retail. “It’s because of our customers and the value they derive from our solutions that we are pleased to be recognized as the POS market share leader.”

Epicor Retail Store solutions offer robust POS and in-store systems with high return on investment applications. The feature-rich POS system offers a highly flexible configurator, plus real-time central lookup features that include CRM, stock locate and order management, return management and mobility functionality. Epicor Retail Store solutions have a full complement of in-store back office options necessary to efficiently and easily manage the retail store. These modules are also accessible from the POS giving store manager’s the flexibility to work on inventory, employee maintenance or other tasks while still monitoring the sales floor.

Epicor’s retail solutions are used by hundreds of the world’s leading retailers to become more profitable, productive, and competitive. The Company’s solutions leverage proven Microsoft .NET technology to improve business operations and meet the evolving merchandise and service expectations of today’s cross-channel shoppers. Epicor delivers comprehensive retail management solutions to enterprises in all tiers—from regional chains to multichannel global brands. Epicor retail customers include hundreds of marquee names, from Aéropostale, American Eagle Outfitters, and Ann Taylor to Zales and Zumiez.

Epicor® Announces Epicor 9 Redefining the Enterprise Application Software Experience

Kuala Lumpur, October 20, 2008 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software for the midmarket and divisions of Global 1000 companies, unveiled today its next-generation enterprise resource planning (ERP) solution – Epicor 9. Leveraging more than 20 years of experience in designing and implementing ERP solutions, Epicor 9 introduces a new approach to the way ERP systems are designed, built, and used.

Expected to be available in Malaysia before the end of the year, Epicor 9 will virtually put “ERP everywhere”, utilizing Web 2.0 concepts to provide users with a truly collaborative and dynamic enterprise business application experience. The latest ERP solution raises technology to a level that delivers unprecedented business management and supports continuous performance improvement through real-time, in-context business insight. At the core of Epicor 9 is an adaptable and collaborative business architecture that satisfies the needs of any enterprise regardless of country, industry, or access device, enabling business anywhere — business without barriers.

“With Epicor 9, Epicor continues its proven history of innovation with Microsoft technology by working to redefine the enterprise application software experience,” said Walid Abu-Hadba, CVP, Developer & Platform Evangelism for Microsoft Corp. “We applaud Epicor for its deep utilization of the Microsoft platform to deliver its next-generation service-based business solutions. These applications offer users tremendous choice for interacting with their enterprise information – through the 2007 Microsoft® Office system (Office Outlook® 2007, Office Word 2007, and Office Excel® 2007), Microsoft Office SharePoint® Server 2007, Microsoft Office PerformancePoint Server 2007, Windows Mobile and more. We expect that the combination of Epicor and Microsoft software will enable companies to drive greater efficiencies and create new business value as users are empowered to work smarter and faster.”

Malaysia is an important market for the Epicor Software Corporation as the country houses Epicor’s Global Support and Development Centre which caters to the organisation’s Asia-Pacific market. In Malaysia, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional service automation (PSA) software solutions to blue chip clients which include Challenger as well as WingTai Asia (the parent company of retailers G2000).

Business Management
With proven success in developing and delivering service-oriented enterprise applications used by thousands of companies around the world today, Epicor has converged the best of its offerings into this next-generation superset release. Encompassing the robust functionality, global footprint and industry expertise of Epicor’s existing ERP suites, the release takes business management and control to the next level by extending reach, synergy, and visibility to the organization and its trading partners.

Specifically, Epicor features numerous essential embedded capabilities that manage the flow of processes right across the enterprise. This approach to core functionality, typically provided in other systems through after-the-fact integration or third party add-ons includes customer relationship management (CRM), supplier relationship management (SRM), advanced planning and scheduling (APS), business process management (BPM), governance, risk and compliance (GRC), product configuration, field service and more. Additionally, integral support for master data management (MDM) and what Epicor terms Global Business Management lets businesses virtualize their enterprise across plants, warehouses, sites, trading partners, companies, countries, and hardware, keeping everything synchronized in real time.

Business Insight
Epicor has responded to the needs of today’s businesses, who finding that it is no longer enough to respond retroactively to trends uncovered by complex business intelligence tools all too often removed from the point of decision and managed and used by a select few, are seeking better solutions.

Today’s information workers require decision support in real time, and they want it deployed in the tools they already use, day in and day out. Epicor Enterprise Performance Management (EPM) removes the barriers to better business insight through a combination of intuitive enterprise search-based user experiences, user-driven key performance indicators (KPIs), role-based interactive dashboards, and pre-packaged analytics delivered in context that have real meaning to the user and add real value to the business.

Business Architecture
Epicor’s breakthrough enterprise business solution has been designed for growing companies in domestic and global markets, and is built on a second-generation service-oriented architecture (SOA) which Epicor announced earlier this year, Epicor Internet Component Environment (ICE) 2.0. The backbone of Epicor’s next-generation ERP solutions, Epicor ICE, fuses modern Web 2.0 technologies with Epicor True SOA™ to deliver an enabling business architecture that offers new levels of flexibility, usability, and agility in support of application-to-application integration and business-to-business collaboration.

What makes Epicor True SOA™ different is the way that all client code, as well as application business logic is delivered as self-describing business services, offering a tremendous step forward in the creation of productive user experiences. Part of Epicor True SOA™ is the Epicor Everywhere™ Framework, a unique technology that stores all user interface attributes as XML metadata. This permits Epicor applications to run as smart clients or Web clients or on mobile devices, all from the same source code. Because it all starts from the same metadata, customization and user personalization remains intact, whatever the user interface.

Business Anywhere
The tools that people use to conduct business today have changed. Business is everywhere, business is real-time, and business is always online. Epicor understands that the Internet and ubiquitous mobility play an essential part in the daily lives of the information-hungry global economy. The world has changed and with Epicor 9, ERP has too.

Featuring a unique global engine design approach, Epicor 9 offers a comprehensive configurable ERP platform and global footprint that’s ready for deployment anywhere. The initial release is expected to support over 20 languages and countries, with rapid expansion planned to the world’s principle markets in more than 40 countries in the Americas, EMEA, and the Asia Pacific Rim.

Enabled by the Epicor Everywhere™ Framework and targeted use of modern consumer Web concepts, Epicor next-generation applications can be accessed via a range of mobile devices, such as Windows Mobile®, Symbian, BlackBerry®, and the Apple iPhone™ for wireless business. Additionally, Epicor Enterprise Performance Management (EPM) can also be deployed direct to mobile devices and include full search capabilities to rapidly find and drill down to applicable data.

Securing IT Investments – Protect, Extend, Converge
For both existing and prospective customers, this is just the next step in Epicor’s “protect, extend, and converge” strategy, enabling them to leverage the latest technology at their own pace. The next generation will expand on the Epicor solutions that customers have trusted to run and grow their businesses for many years. Because Epicor next-generation solutions are based on componentized business architecture, Epicor ICE, customers are able to leverage extended applications like Epicor Information Worker, Epicor Portal, and Epicor Service Connect today with their existing Epicor solution, enabling them to start taking advantage of service-oriented applications before they move up to the next-generation release.

Epicor 9 is the culmination of a well-defined strategy, which at the same time supports current customer investments while keeping the technology moving forward. Bruce Richardson, chief research officer of AMR Research, commented in a recent article that “getting to one brand obviously offers the potential for greater efficiencies in sales, marketing, consulting and services, and product development.”[1]

Keeping Pace with Business Requirements
Epicor will empower companies to select the fundamental options that are right for their business—choosing whether to deploy on-premise, single-tenant hosted, or multi-tenant Software as a Service (SaaS), Windows-based or Web-based, centralized or decentralized, end-to-end or individual suites. Customers can also choose how to configure the application suites to best fit and improve business processes. End users can choose several options for interacting with their ERP system: using the standard application forms, through Microsoft® Office applications, through Internet and intranet portal pages or composite applications, using a search engine, taking RSS feeds, and from mobile devices.

“Epicor next-generation enterprise applications represent a game-changing opportunity for business,” said Thomas Kelly, president and CEO of Epicor. “Epicor 9 is unparalleled because it is designed for the way people work today, is built for business, and is ready for change. Our strategy is to provide both new and existing customers with unprecedented flexibility and choice. It’s about delivering business without barriers.”

[1] Source: AMR Research, First Thing Monday: “Epicor 9: The Accomplishment that Eluded Microsoft and Oracle” (Sept. 8, 2008)

Epicor® Recognized as Supply Chain Innovator

Epicor Named to 2008 Supply & Demand Chain Executive 100 for Delivering Solutions that Meet the Growing Demand for Real-time Collaboration throughout the Supply Chain

KUALA LUMPUR, Malaysia — August 5, 2008 — Supply & Demand Chain Executive Magazine named Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, in its seventh-annual listing of the Supply & Demand Chain Executive 100 which honors supply chain solution providers, consultants and other organizations that are helping to lead the way in transforming companies' supply and demand chains.

Now in its seventh year, the 2008 awards program focused evaluation criteria on supply chain innovation. "Our readers turn to Supply & Demand Chain Executive to learn about new solutions and best practices for enabling the supply chain, to understand trends in supply chain technology, and to benchmark their own companies' enablement initiatives with those of other enterprises across industry verticals," explained Andrew K. Reese, editor of Supply & Demand Chain Executive.

Through the evaluation process, the Supply & Demand Chain Executive 100 judging committee identified Epicor as a leading provider of supply chain services and technologies and among those at the forefront of innovation.

“The next generation of technology innovation is all about empowering information workers, and this offers huge benefits to the supply chain, with its multiple stages and touch points,” said Bryan Tan, Vice President of Sales for Epicor Software Asia. “Epicor solutions blend robust functionality with tools that provide information workers with easy, yet secure access to the information they need to perform their jobs at the highest level of productivity and efficiency.”

Final recipients are featured in the cover story of the June/July 2008 issue of Supply & Demand Chain Executive, as well as online at www.SDCExec.com/SDCE100.

Epicor® Wins START-IT Magazine’s 2008 Power of Partnership Award

Software Industry Leaders Receive Silver Honor for ISV Relationship at the Eleventh Annual Technology and Business Awards Ceremony

IRVINE, Calif., July 9, 2008 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced that Epicor and Microsoft Corp. received START-IT magazine’s prestigious 2008 Power of Partnerships award. Epicor and Microsoft were recognized at the eleventh annual Technology & Business (T&B) awards ceremony for their alignment in transforming the way people and organizations leverage technology.

"Epicor and Microsoft exemplify what can be accomplished when two industry leaders utilize one another’s strengths and expertise to deliver innovative solutions that empower their customers to greater success," said Peggy Smedley, editorial director of START-IT. "We congratulate both companies for their combined success."

START-IT's Power of Partnerships Awards pay tribute to companies who have partnered together in an effort to create a unified approach to solving a challenge or creating a business opportunity. Epicor and Microsoft have had a strategic alliance for more than 20 years, effectively balancing business and technology to deliver value to mutual customers. The most recent fruits of this partnership, which are also apparent in Epicor's focus on compatibility with the Microsoft Office system, have resulted in Epicor Information Worker (IW), an office business application (OBA) that allows customers to use Microsoft Office Excel, Office Word, Office Outlook, and SharePoint Server to pull information from Epicor software solutions and execute specific tasks within the enterprise resource planning (ERP) system such as checking inventory levels or production schedules.

"We are honored to accept this recognition with Epicor,” said Eddie Amos, general manager of worldwide partner evangelism at Microsoft Corp. “For nearly two decades, Epicor has demonstrated it’s commitment to the Microsoft platform, unlocking its potential and building innovative solutions using the latest Microsoft technology."

“Achieving this award recognition along side Microsoft is truly an honor,” said John Hiraoka, senior vice president and chief marketing officer for Epicor. “This award further validates our success in delivering innovative service-oriented enterprise business solutions that take advantage of Microsoft technologies to provide a seamless Microsoft Office-to Epicor experience—solutions independently and collectively, that have a powerful market impact in technology innovation and solving customers’ needs.”

Epicor® Named a Finalist in Three Categories of the 2008 American Business Awards

Company Selected for Best Customer Service Organization, Best Overall Company, Best Chairman

IRVINE, Calif., June 2, 2008 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced its finalist status in three categories of the Sixth Annual American Business Awards: Best Customer Service Organization/Department; Best Over All Company; and Best Chairman. The American Business Awards is the only national, all-encompassing awards program honoring great performances in business.

“We are thrilled to be recognized as a finalist in multiple categories of this prestigious awards program,” said Thomas Kelly, president and CEO of Epicor. “It is an honor to have Epicor’s achievements recognized by the business community, which is largely made up of the customers we serve. Additionally, it is a testament to the hard work and dedication of our more than 3,000 employees worldwide to deliver innovative, world class software, services and support that ultimately empower businesses throughout the world to achieve greater success.”

Hailed as “the business world’s version of the Oscars” (New York Post, April 27, 2005), the American Business Awards recognize companies and business people by honoring their efforts, accomplishments and the positive contributions they make to business and society. This year more than 2,600 entries from companies of all sizes and in virtually every industry were submitted for consideration in more than 40 categories.

“Entries grew more than 30% this year, so being named a Finalist is more of an accomplishment than ever before,” said Michael Gallagher, founder and president of The Stevie Awards. “It means that independent business executives have agreed that the nominee is worthy of national recognition. We congratulate all of the Finalists on their achievement and wish them well in the competition.”

The American Business Award winners will be announced during the annual gala on Thursday, June 12 at the Marriott Marquis Hotel in New York City. More than 600 executives from across the U.S.A. are expected to attend. The ceremonies will be broadcast on radio nationwide by the Business TalkRadio Network and hosted by Liz Claman of FOX Business Network.

Epicor® Customer “The Aquarium of the Pacific” Recognized as a 2008 Laureate by the Computerworld Honors Program

Global Information Technology Awards Foundation Pays Tribute to Individuals and Organizations that Use Information Technology to Benefit Society

IRVINE, Calif., June 2, 2008 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced that its customer, the Aquarium of the Pacific based in Long Beach, California, has been recognized as a Laureate by the Computerworld Honors Program. This year’s Honorees will be commemorated during the 20th Annual Laureates Medal Ceremony & Gala Awards Evening on June 2, 2008 at the Andrew W. Mellon Auditorium in Washington, D.C. For two decades, Computerworld Honors has acknowledged those individuals and organizations that have used information technology to benefit society.

Nominated by Epicor for its innovative use of Web 2.0 technology in creating new platforms for the public to experience and learn about the ocean, the Aquarium of the Pacific is Southern California’s largest aquarium and the fifth largest in the nation, with 1.4 million annual visitors, including 200,000 school children. Through the use of technology, the Aquarium of the Pacific has extended beyond its four walls, enabling anytime, anywhere access to information.

“We’re extremely proud that our customer is receiving this acknowledgement for their achievements,” said Michael Pietrini, Senior Vice President, Sales and Operations - Americas for Epicor. “It is an honor to partner with companies like the Aquarium of the Pacific, which share our focus on innovation and consistently deliver real value to customers, employees and society.”

The Computerworld Honors Program unites Chairmen and CEOs of the world’s foremost information technology companies to recognize the most outstanding user achievements in technology each year. The technology achievements honored by this program are preserved and protected in national archives, and in over 350 universities, museums, and research institutions throughout the world.

Each year, members of the Chairmen's Committee, a group of 100 Chairman/CEOs of global technology companies of which Epicor is a member, nominates individuals and organizations around the world whose visionary applications of information technology promotes positive social and economic progress.

Independent of the Laureate recognition, the Computerworld Honors Program also annually presents its Leadership Awards, each designed to honor the extraordinary achievements of selected individuals whose positive contributions to the IT revolution have left an indelible mark on the world.

“Each year, the Computerworld Honors Program seeks to recognize organizations, from a variety of sectors, for their ongoing efforts to utilize technology in order to benefit society,” said Ron Milton, Chairman of the Board of Trustees for the Computerworld Information Technology Awards Foundation and Executive Vice President of Computerworld. “We are proud to provide a platform to publicly acknowledge these contributions.”

The Aquarium of the Pacific, a nonprofit institution, is dedicated to instilling a sense of wonder, respect, and stewardship for the Pacific Ocean, its inhabitants, and ecosystems. Home to over 12,500 animals, the Aquarium features a variety of programs both on and off-site to engage the public in ocean conservation and environmental education, including Aquarium on Wheels outreach programs for low-income inner city schools and cleanups efforts to help wildlife. The Aquarium of the Pacific is one of the top aquariums in the nation and is ranked in the top two Los Angeles cultural attractions. The Aquarium is open daily from 9 a.m.-6 p.m. (closed during the Grand Prix of Long Beach and Christmas Day) and located at 100 Aquarium Way in Long Beach, Calif. Web site: www.aquariumofpacific.org / Phone: 562-590-3100.

Epicor Earns Sixth CRM Excellence Award

Technology Marketing Corporation Honors Epicor for Success in Delivering IT Service Management to Effectively Serve the Internal Customer While Supporting Business Productivity

May 8, 2008 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, announced today that it has been awarded the CRM Excellence Award from Technology Marketing Corporation’s (TMC) Customer Inter@ction Solutions magazine. Epicor IT Service Management (ITSM) was chosen as a winner in the award program for 2008, the sixth year Epicor has received TMC’s annual award for excellence.

TMC implemented the CRM Excellence Awards nine years ago as a way of recognizing companies that have proven to be true CRM partners to their clients. Epicor was chosen based on the demonstrated ability of its solution to help IT departments keep technology resources running smoothly by quickly responding to issues and find ways to prevent them in the future.
The CRM Excellence Award is based on hard data, facts and numbers that demonstrate the improvements that the winner’s product has made in a client’s business.

“Epicor has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

Epicor ITSM helps ensure business goals are met and value is delivered by providing both the company and its IT department with a common set of best practices and tools. Epicor’s solution provides accurate, complete and clear information for servicing internal customers and supporting company-wide productivity. Epicor ITSM provides a robust set of service management features that support key IT processes outlined by ITIL version 2 and ITIL version 3, and has been certified by Pink Elephant as ITIL Compatible in five key service management areas: incident management, problem management, change management, configuration management and service level management.

“While tremendous focus is placed on maintaining fruitful relationships with external customers, keeping internal customers on task is also critical to optimize business productivity and performance, making the demand for IT service management solutions strong among midmarket companies,” said James Norwood, vice president of product marketing for Epicor. “It is a an honor to be a six-time winner of the CRM Excellence Award from Technology Marketing Corporation for delivering IT Service Management solutions that position our customers for success in servicing their internal employee community. Epicor ITSM aligns and integrates IT with both strategic and tactical business goals while simultaneously supporting essential governance, risk and compliance (GRC) initiatives.”

Epicor will be profiled in an upcoming issue of Customer Interaction Solutions magazine in a special CRM Excellence feature.

Epicor Achieves Finalist Status for Two High-Tech Innovation Awards

AeA Orange County Council Names Epicor a 2008 Finalist for “Outstanding Public Company” and “Outstanding Public Company CEO” Awards

April 21, 2008 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced its finalist status in two categories of the 15th Annual AeA High-Tech Innovation Awards program. Epicor is a finalist for ”Outstanding Public Company” and Epicor Executive Chairman of the Board, George Klaus, is a finalist for “Outstanding Public Company CEO.”

Presented by the AeA Orange County Council, the 2008 High-Tech Innovation Awards will be presented at a gala dinner ceremony at the Hyatt Regency Irvine on April 29, 2008, kicked-off by a reception and technology showcase of the major players in local innovation and global competitiveness.

The 2008 High-Tech Innovation Awards recognize local companies, individuals and products in the technology field that drive innovation. The AeA’s black-tie optional awards event spotlights Orange County’s dynamic community of innovators, raising awareness of initiatives and programs in development to sustain the United States’ position as the world leader in science and technology.

Epicor與Tele Dynanics合作進軍中小企業市場

Epicor®, Tele Dynamics Solutions Eyeing Malaysian Manufacturers

KUALA LUMPUR, 26 Feb 2008 — Epicor Software, a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, is eyeing the Malaysian manufacturing sector through its partnership with Tele Dynamics Solutions.
“Epicor and Tele Dynamics Solutions are targeting to garner at least five new customers for 2008 in our joint sales effort in Malaysia following a year-long partnership,” said Bryan Tan, Vice President of Sales, Asia, for Epicor.

Epicor Software (Asia) appointed Tele Dynamics Solutions as its partner in February last year, with Tele Dynamics’ role as a value-added reseller in the Malaysian market.

Tan added Epicor prides itself as a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies, hence the vital importance of appointing the right partners to penetrate the local market.

“Tele Dynamics Solutions has a strong presence in the manufacturing sector and it has the facility to provide all the services to the end users. Moreover, the Tele Dynamics brand name is well-known and it sells,” said Tan.

Tan added that Epicor’s strength also lies in the retail industry besides having a strong presence in the manufacturing industry and shared Epicor’s plan to aggressively push its retail solutions this year and possibly exploring expanding the partnership with Tele Dynamics to the retail sector.

“Tele Dynamics Solutions entered into the partnership as Epicor is a global product with worldwide users. On top of that, Tele Dynamics Solutions acknowledged Epicor’s strength in providing solutions to the manufacturing industry, especially through its product, Epicor Vantage, which meets the needs of Tele Dynamics’ clients, especially in the manufacturing sector.

“Epicor Vantage fits well into the manufacturing industry, which is also the core strength of Tele Dynamics Solutions. In order for Tele Dynamics Solutions to provide a total business solution, not only to provide the inventory or warehouse management or auto-ID solution or mobility application, we want to provide the back end ERP System. That is where we tie up with Epicor,” said K.C. Lai, Senior Manager for Tele Dynamics Solutions Sdn Bhd.

The global support provided by Epicor that extends to the pre and post sales support is another criteria that Tele Dynamics look for in a partner in its commitment to optimize the achievement of customer satisfaction, added Lai.

“Epicor has capitalized on the strength and value of the Epicor Vantage Solution on behalf of its customers through its integration with the existing systems. Our customers are confident of Epicor Vantage due to its flexibility that takes away all the hassle. It increases enterprise mobility, is affordable, stable and user-friendly. Overall, we find that Epicor Vantage is a seamless and end-to-end service optimization solution,” said Lai.

Epicor Vantage is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and finally Financial recognition.

Epicor于軟件遞送及金融選項得高分

Epicor Receives Top Scores in Software Delivery and Financing Options for Large Enterprise and SMB Markets in Independent Research Report

November 13, 2007 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced that Epicor received the top score (along with one other vendor) in delivery and financing mechanisms the company offers to large enterprises, as well as to small and medium size businesses (SMBs) in Forrester’s October 2007 report, “The Forrester Wave™: Enterprise Apps Software Licensing and Pricing, Q4 2007”

The report evaluated the licensing and pricing strategies of leading enterprise applications vendors across 97 criteria – report inclusion reflects vendors with the greatest mindshare and market presence. Epicor tied for first in both the large enterprise and SMB editions of the report for delivery and financing mechanisms, with earned perfect scores in hosting options, lease to buy, financing options, and delivery options contributing to this success. Overall, Epicor was named a leader in the SMB edition, and a strong performer in the large enterprise edition of the report, scoring among the top three vendors for license support.

Authoring analyst R. "Ray" Wang of Forrester writes, “Much of Epicor Software’s success stems from its overall good marks and the strong service orientation remarked by many of its customers…Epicor Software should be considered by midmarket enterprises and divisions of larger enterprises for its leadership position and stronger than average support for the enterprise software licensee bill of rights.”

The report continues, “Both vendor supplied references and Forrester’s own experience with Epicor Software customers validates Epicor Software’s focus on delighting the customer. References cite the convenience of a single support account manager, excellent communication of changes, professional and courteous relationships, and top-notch listening skills.”

“Our commitment to serving the customer is a guiding principal, from our executive management team throughout the entire Epicor organization,” says James Norwood, vice president of product marketing for Epicor. “Whether serving the large enterprise or the midmarket business, we offer innovative solutions, with flexible licensing and pricing options, coupled with a world-class service and support organization. Being named a leader in the SMB edition and a strong performer in the large enterprise edition of this Forrester Wave are testament to our ability to cater to the comprehensive needs of all our worldwide customers.”

Epicor為特別零售商推出擴展CRM

Epicor Unveils Expanded Customer Relationship Management Offering for Specialty Retailers

October 16, 2007 — EpicorCRS, the Retail Solutions Division of Epicor® Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions to the midmarket and divisions of Global 1000 companies, today unveiled CRS RetailCRM™ 2.0 to attendees of the company’s annual customer conference, Epicor Perspectives 2007.

The enhanced customer relationship management (CRM) solution gives specialty retailers advanced tools to drive sales, increase loyalty and support the business processes necessary for success in today’s competitive marketplace. With a Microsoft .NET-based service-oriented architecture (SOA) as its foundation, RetailCRM provides integrated capabilities for customer analysis, customer segmentation, campaign management and loyalty program management.
RetailCRM is designed to support multiple sales channels, and employs powerful analysis tools that provide a consolidated view of the customer and enable targeted communications with point-of-sale (POS) or other sales channels – supporting real-time loyalty points management.

“EpicorCRS shares our vision to provide retailers with innovative software solutions that enhance the overall shopping experience for customers,” said Paula Paravecchio, managing director, Worldwide Retail Industry, Microsoft Corp. “RetailCRM is built on Microsoft SQL Server 2005 Reporting Services and provides businesses with analytics tools and reporting capabilities that can be used to derive insight from data that is captured at every customer touch point to make more-informed business decisions.”

Know the Customer and Improve the Shopping Experience
RetailCRM couples an advanced ability to segment customers by combining demographics, RFM (recency, frequency and monetary value) measures, purchase history and response to loyalty initiatives, with powerful analytics and reporting capabilities. With access to information regarding customer preferences, shifts in shopping patterns and product affinities within a segment, retailers can make faster, better decisions about day-to-day and longer-term operations.

According to a recent AMR Research report, “To increase intelligence about consumers and build shopping allegiance, 53 percent of retailers plan to add to, improve, or replace their CRM applications in 2007. [Retail] leaders seek to retain and expand relationships with their most valuable customers by providing consistent and positive cross-channel customer interactions.”[1]

Match Customers to Offers and Improve Value
RetailCRM gives retailers the ability to narrow their targeting to make more personalized offers to customers, enhancing their perceptions of the value of those offers, and enabling them to more accurately measure results. Using any combination of demographics, RFM measures, purchase history and response to loyalty initiatives, RetailCRM makes it possible for retailers to offer promotions via integrated, multi-channel campaigns designed to drive RFM while reducing costs.

With POS interaction in any channel via immediate offers, RetailCRM extends the retailer’s ability to execute a successful promotion. Targeted promotions deliver offers based on who the customer is, moving well beyond suggestive sell and current transaction triggers. With its easy-to-use wizard process, RetailCRM makes it simple to build campaigns and promotions complemented by real-time analysis of in process outreach campaigns.

Reward Loyalty and Retain Customers
RetailCRM enables retailers to recognize and reward loyal customers through a central repository for balance, rewards and redemption of loyalty points. Communicating in real-time with the POS, RetailCRM provides instant access to customer status across all sales channels.
“We’ve designed RetailCRM to support three key business strategies for creating and sustaining loyal customer relationships, know the customer, match customers to offers, and reward ongoing customer loyalty,” said Kathy Frommer, senior vice president and general manager of EpicorCRS. “Our solution provides extensive and powerful analytics right out of the box, giving retailers a broad, real-time view of how campaigns, promotions and loyalty plans are performing to accelerate a retailer’s ability to use data strategically and enhance the overall customer experience.”

[1]Source: AMR Research, Inc. “Retail IT Budget Benchmarking Study, 2006–2007,” by Robert Garf, Janet Suleski & Fenella Sirkisoon (Sept. 26, 2007)

Epicor發佈Productivity Pyramid方案

Epicor Productivity Pyramid Unites People, Processes and Applications for a More Productive, Connected User Experience

October 15, 2007 — Epicor® Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced the Epicor Productivity Pyramid, which brings together three powerful tools – Epicor Information Worker (IW), Epicor Portal and Epicor Service Connect – that empower knowledge workers to access, leverage and extend the reach of data residing in Epicor’s enterprise resource planning (ERP) suites.

Built with Epicor’s service-oriented architecture (SOA), the three complementary tools are designed to increase individual efficiency and group collaboration by making information easily accessible to knowledge workers. Each component of the Productivity Pyramid works together in harmony to extend the value of the investment Epicor customers make in enterprise business software.

According to a recent report by Cindy Jutras, vice president and group director at Aberdeen Group, “users of enterprise applications spend 25% more time using desktop productivity tools (such as word processing, spreadsheets and e-mail) than they do using business applications. . .companies are seeking to improve access to business data through the convergence of these two categories of applications.”[1]

“To achieve Best-in-Class performance, companies must provide all information workers with secure anytime, anywhere access to enterprise data, implement the ability to launch desktop applications from enterprise applications, and make enterprise applications a natural extension of desktop tools,” said Jutras. “With the Productivity Pyramid, Epicor has brought together all of the components that will enable an organization to achieve Best-in-Class performance.”

Connecting People with Information
Epicor IW utilizes the Microsoft® Office system to enhance the user experience of an Epicor ERP application with familiar desktop productivity tools (See news release, “Epicor Unveils New Desktop Productivity Solution on the Microsoft Office 2007 System Aimed at Leveraging ERP for the Information Worker,” Oct. 24, 2006). With Epicor IW, users are able to synchronize Microsoft Office Outlook® contacts, appointments and tasks with an Epicor application along with other items such as customer information, sales history, inventory levels and production schedules for near real-time or disconnected access. Knowledge workers can also find and drag Epicor ERP information from the Epicor Task Pane to fields on a Microsoft Office Word 2007 document or Microsoft Office Excel® 2007 spreadsheet.

Enterprise Data Presented in a Familiar View
Epicor Portal is a server framework for self-guided, role-based access to Epicor and other line of business systems from easy-to-access Microsoft® SharePoint® pages. Extending the reach of Epicor applications within an organization, Epicor Portal enables collaboration and knowledge sharing between an organization’s people, departments and divisions, as well as with its partners and customers. Pre-packaged content packs provide comprehensive views that offer immediate value to users helping to ensure a solid foundation for greater business intelligence and the development of additional personalized content by the knowledge worker. (See news release, “Epicor Empowers Information Workers with Rich Portal Content, New Collaborative Capabilities,” June 12, 2007).

Streamlined Workflow
Epicor Service Connect is a Web services-based business integration platform that acts as a central integration point for secure workflow orchestrations within Epicor applications, and as external connectivity to Epicor and non-Epicor applications. Service Connect enables users to automate business processes and tasks within the application, which promotes continuous performance initiatives, as well as service and support quality levels within the organization or across the value-chain (See news release, “Epicor® Announces SOA Business Integration Platform” Feb. 22, 2006). With Service Connect, information workers can seamlessly interact with and redefine software business processes as required, to support overall business goals.

New Pre-Packaged Content for Epicor Enterprise
Epicor is scheduled to deliver new pre-packaged Productivity Pyramid content for its Epicor Enterprise suite in the fourth quarter of calendar 2007, including an Employee content pack for Epicor Portal, extended Service Connect support for supply chain management and CRM and Epicor IW views and actions for financials, supply chain management and CRM.
“Epicor believes that information workers should have easy yet secure access to the information they need to perform their jobs at the highest level of efficiency,” says Scott Hays, director of product marketing for Epicor. “The Epicor Productivity Pyramid business tools bring enterprise data and desktop applications together, enabling people to work smarter and faster, resulting in better decision making that will ultimately have a positive impact on a company’s overall success.”

[1] Source: Aberdeen Group, “Two Worlds Converge: Enterprise Applications Meet the Desktop” (Sept. 2007)

Epicor發佈多層方案策略

Epicor Announces Multi-Tier Solution Strategy for Project-Based Organizations

October 15, 2007 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced planned enhancements to its Epicor for Service Enterprises solution that will enable Epicor to address a broader market space.

The announcement kicks-off Epicor Perspectives 2007, the company’s annual customer conference held this year in Orlando with more than 2,000 customers, partners and industry experts in attendance.

The new version of Epicor for Service Enterprises, which is scheduled for release during the fourth calendar quarter of 2007, includes an enhanced accounting interface tuned to support throughput from the increasing number of multi-thousand user global service organizations turning to Epicor for Service Enterprises. Also in development is a core, project-focused version of the solution designed for smaller midmarket organizations and companies that prefer to stage their business-wide implementation.

Comprehensive Support for Large-Scale Services Organizations
Epicor’s years of experience meeting the needs of large and distributed service firms, as well as it’s early adoption of enabling technology like service-oriented architecture (SOA), helps to ensure continuing refinements in the performance of mission critical web-based business applications. In response to customer suggestions and in order to further support the needs of higher volume user communities, the upcoming release plans to include:
· Optimized integration performance, tuned for the work needs of high volume, globally dispersed service organizations;
· Comprehensive business process and workflow support for essential financial transactions;
· Streamlined interface for scheduling, managing and tracking financial web services; and
· Superior integration support for non-Epicor back office accounting environments.

Epicor for Service Enterprises Express
A return-on-investment (ROI) survey of Epicor customers completed by SPI Research in December 2006 showed that the majority of the ROI comes from the core project areas of the implementation (See Epicor news release, “Services Organizations Report Strong ROI with Epicor; Analyst Research Reveals Epicor for Service Enterprises Enables Significant Return on Investment, Estimated Over a Five Year Period,” December 11, 2006). It was also apparent that there was a significant section of project-based companies, particularly in Eastern European, Middle Eastern and Asian regions, that were unable or unwilling to take advantage of an end-to-end enterprise service automation solution due to limited resources.

“The competitive climate for Professional Services Organizations has changed significantly since the turn of the 21st Century, and project-based solutions like Epicor for Service Enterprises have shown to be a resource for managing both the strategic and tactical challenges facing these organizations,” said R. David Hofferberth, P.E., managing director of SPI Research. “Even so, the structure and resources of some of these organizations has prohibited them from leveraging the benefits of an organization wide project-based solution.”

Epicor identified this need, considered the market opportunity and began development on an introductory solution that is highly project-focused. Epicor for Service Enterprises Express is tuned for rapid implementation and includes new wizards and guides for straightforward set-up of core project features.

“The multi-tier Epicor for Service Enterprises offering is intended to give our customers more for their investment,” said Malcolm Fox, senior manager of product marketing for Epicor. “While other vendors only offer point solutions, which limit a user’s options for future expansion, Epicor for Service Enterprises Express is designed to offer a strong and essential core solution that can be built out by adding elements such as opportunity and bid management, contingent workforce management and project procurement, on an as-required basis.”

Epicor推出iScala Collect以擴展其條碼服務

Epicor Extends Barcode Capabilities with iScala Collect

October 4, 2007 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced the availability of Epicor® iScala® Collect, a pre-integrated inventory control and management offering, including barcode capabilities for the Epicor iScala enterprise resource planning (ERP) suite.

Providing a more accurate view of inventory and its movement, iScala Collect removes the risk of data entry error, speeds up data capture and enables difficult and time-consuming processes around paper-based warehouse solutions.

The enriched capabilities of iScala Collect go beyond basic data collection and entry, extending functionally into almost every area of warehouse management to create a truly automated environment. iScala Collect has expanded capabilities in zone and task directed activity, as well as license plate support and other order fulfilling and inventory management operations.

Managing the Warehouse in Real-time or Off-line
Achieving ultimate mobility, scanning and mobile data collection can be accomplished during receiving, picking and counting with the use of handheld devices. iScala Collect also has the ability to continue operating even when disconnected from the ERP system, which means that the warehouse stays up and running.

iScala Collect provides the back bone for common picking types including requisition, orders, sales orders and stock transfers. Supporting iScala ERP stock Bill of Materials (BOM), iScala Collect business rules either enforce picking of quantities to fill complete BOM parent quantities or allow short pick and shipment of components.

iScala Collect functionality has been extended even further with the addition of License Plate Numbering (LPN) capabilities. Unique License Plate Numbers can be assigned to a container, which can be tracked within the iScala Collect system. LPNs can also be linked together to unlimited nested depth to support any packaging concept as required.

The picking capabilities are extended so that an LPN can be created at the start of the pick process and goods added to the LPN during picking. iScala Collect printing capabilities can then be used to create LPN level labels and other documents to accompany the goods when shipped.

A Truly Mobile Environment
“Creating a wire-free atmosphere in the warehouse worked well, but did not go far enough,’” said Adam Prince, director, product marketing for Epicor. “With iScala Collect, warehouse employees can go from task to task without having to return to a home base to print or retrieve their next task. This enables the employee and the entire warehouse to operate at a higher level of efficiency, which in turn can drive greater efficiencies throughout the company.”

Integrating mobile devices into warehouse operations is enabling manufacturers and distributors to conserve resources (cash as well as time), while streamlining the warehouse environment. Epicor is working with partners like Everett, Washington-based Intermec, a developer of core technologies including RFID, mobile computing and data collection systems, to power the ultimate mobile warehouse with the right tools for the job.

“Warehouse workers using handheld devices with remote access can be more productive when they are independent of the docked workstation, which we believe will continue to be the trend,” said Gary Jones, vice president of global channel sales for Intermec. ”We are working with Epicor to extend iScala’s current functionality by making these capabilities available today with devices that provide an unsurpassed level of interoperability and performance.”

Availability
iScala Collect includes enhancements in technology, user interface, performance and functionality, as well as the addition of iScala Collect WMS server. Available immediately, iScala Collect includes the entry level Standard module and add-in modules for Advanced and WMS functionality.

Epicor發佈新ERP方案

Epicor Introduces New Functionality for Enterprise Resource Planning Solution

September 26, 2007 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of integrated enterprise software solutions for the midmarket and divisions of Global 1000 companies, today introduced new features and functionality for Epicor® Vantage®, the company’s comprehensive manufacturing and supply chain management (SCM) solution. Epicor Vantage is built using a true service-oriented architecture (SOA) that enables continuous performance initiatives, real-time connectivity between supply-chain applications and partners, and greater business agility for make-to-order (MTO) and mixed-mode manufacturers and distribution companies.

Building on its strong SOA foundation, this latest version of Epicor’s manufacturing and supply-chain platform provides enhanced scalability and performance aimed at supporting the needs of larger organizations with up to 2,000 concurrent users. Significant technology upgrades support the latest releases from Microsoft Corp., including Windows Vista, enabling customers to take advantage of new technologies to boost productivity and collaboration.

“Because most people in business are already familiar with Microsoft technologies, Epicor is able to use products such as Microsoft .NET 3.0, the 2007 Microsoft Office system, and Windows Vista to deliver enterprise solutions that require less ramp-up time to use, and which customers find very flexible and scalable,” said Charles Johnson, general manager of Microsoft Worldwide Manufacturing. “We are pleased to be working with Epicor to provide customers with innovative technology solutions that both improve customers’ operations and lower their total cost of ownership.”

Additionally, Epicor Manufacturing now offers expanded third-party application integration via Epicor Service Connect, Epicor’s standard business process orchestration engine that enables organizations to simply and easily configure integration among applications to best fit their business needs.

“For years, Epicor’s manufacturing solution has been designed to successfully meet the needs and requirements of midmarket manufacturers,” said Rodney Winger, senior director of product marketing, Manufacturing and Supply Chain Management. “Today we are increasingly focused on adding features that also address the needs of larger, global manufacturers; this functionality also helps our progressive midmarket manufacturing customers address many of the same challenges larger organizations are dealing with.”

With this latest release, Epicor delivers new and enhanced functionality for both core manufacturing and supply chain operations. Notable enhancements in the areas of planning, scheduling and production management facilitate a streamlining of these processes from an operational perspective. Enhanced Global Finite Scheduling offers real-time assessment of present and short-term plant or warehouse capacity as defined by on-hand resources (material, machines, labor, etc.).

The solution also provides improved visibility into material and capacity needs for planning purposes. In real-time, organizations now view material constraints with full links to information such as purchase order, job and lead time in conjunction with short horizon days of supply, offering improved material requirements planning (MRP) performance.

Expanded supply chain functionality includes enhanced support for international and export shipments throughout the order-to-pack and manifest shipping process. The new phantom pack feature provides the ability to multiple case pack all items on an order for quick and efficient pack processing.

Epicor Tax Connect now available to manufacturers
Additionally, Epicor manufacturing customers can now leverage the company’s new on-demand sales tax management service, Epicor Tax Connect. An innovative Web services-based sales tax automation solution, Tax Connect is a full-service sales tax solution that eliminates the tedious work and complexity of calculating, collecting, reporting on and remitting taxes across multiple jurisdictions within the US and Canada. The solution assists manufacturers in keeping compliant with changing jurisdiction- and commodity-specific taxation rules, and provides for automated generation of sales tax return reports.


Realizing the true benefits of SOA
More than 1,500 manufacturers are now leveraging Epicor’s SOA manufacturing solution, including Commercial sheet-fed and web offset printer, Spartan Graphics, Inc., the first manufacturer to go live on the new version. Epicor Vantage has been an integral part of Spartan Graphics business since 1996, with all aspects of the company’s daily operations relying on the system.

“Spartan Graphics has grown and acquired a number of companies since our initial implementation of Epicor,” said Todd Hofert, IT Director for Spartan Graphics. “Our ultimate goal was to have a standardized ERP solution across all of our companies. Each of our companies share centralized accounting and IT functions, and standardizing on a single platform was an appealing option to reduce staffing requirements and the cost of training staff.”

Hofert continued, “The SOA-built Vantage solution offered the flexibility that we needed to tailor the solution to our unique business needs. This flexibility has allowed us to not only achieve our standardized ERP goal; it has allowed us to improve many business processes resulting in improved efficiencies and greater information availability. These improvements include better inventory controls and management, streamlined purchasing functions, automation of many routine tasks, integration of data with our sister companies through the use of multi-site management, as well as improved access to critical information required to communicate effectively with our customers. We also intend to extend this information directly to our customers through the use of Customer Connect, allowing us to offer a level of custom service our competitors are unable to provide.”

Epicor得International Business獎

Epicor Wins International Business Award

July 4, 2007 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced that George Klaus, chairman and chief executive officer of Epicor, has won an International Stevie Award for Best Chairman in The 2007 International Business Awards (IBAs).

Members of the Awards' Board of Distinguished Judges & Advisors and their staffs selected International Stevie winners from among the Finalists, which were determined by volunteer judges around the world during two months of preliminary judging. Klaus was evaluated on his achievements and performance over the last year. The Stevies’ judging panel considered the company’s 2006 performance, based on metrics including revenue and stock prices, as well as product mix.

“It is an honor to be recognized from among all of the exceptionally qualified candidates for this prestigious international business award,” said George Klaus. “Our success is a credit to the diligence and dedication of our more than 2,200 employees worldwide. 2006 was a great year for Epicor. In the fourth quarter, we were extremely pleased to achieve our first ever $100 million revenue quarter – with record sales in every key area of revenue contribution. Our success continued in the first quarter of 2007 with a second consecutive over $100 million revenue quarter– testament to the increased business agility and value our world-class solutions can deliver to companies as they transform themselves into successful global enterprises.”

Developing a deep understanding of the unique requirements of the customers and markets it serves has been a key to Epicor’s continued growth and success. For over ten years, Klaus has maintained his focus on placing customers first, and has guided Epicor to deliver affordable, proven solutions leveraging the most innovative technologies.

This year, recipients of 98 International Stevie Award trophies were selected from more than 1,000 nominations received from companies and individuals in more than 30 countries. “Entries to the IBAs grew 40% this year and that illustrates the increasing importance of The International Business Awards worldwide,” said Michael Gallagher, president of The Stevie Awards, presenters of the IBAs. “We congratulate all of the Finalists and International Stevie Awards winners, and we look forward to honoring them for their achievements at our gala awards dinner in Munich on September 10.”

The International Business Awards are the only global, all-encompassing business awards program honoring great performances in business. Nicknamed the Stevie for the Greek word “crowned,” the awards will be presented to winners at a gala dinner on Monday, September 10 in the Munich Marriott Hotel in Munich, Germany. Primary sponsor for the event will be the German State of Bavaria.

In addition to its win of the Best Chairman award, Epicor was honored as a finalist in the Best Multinational Company category for the third straight year. A complete list of International Stevie winners and other details are available at www.stevieawards.com/iba.

Epicor發佈網頁式iScala Storefront方案

Epicor Provides Enhanced Web-Based Storefront Solution to Support Online B2B and B2C Sales

June 28, 2007 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced Epicor iScala Storefront, powered by Part Trap®. Now available with Epicor iScala, a comprehensive end-to-end suite of proven industry-specific solutions for the global midmaket enterprise, iScala Storefront is a comprehensive Web-based order management solution that allows companies to provide Web-based sales functionality to their partners, customers and sales people.

The feature rich iScala Storefront allows companies to reduce the cost of order entry, maintenance and enquiry while reducing entry error. Because customers enter their own orders, they are recorded at point of entry and not transcribed. This easy to use solution also provides greater efficiency in the sales cycle. Customers have access to descriptions, prices, discounts, availability and the ability to place an order as well as define delivery requirements at any hour of the day.

Customers Become Empowered to Self-Serve

Depending on permission level, the user can create, edit or delete orders and quotations. Real-time stock availability can be displayed together with customer specific prices, discounts and delivery planning, all calculated using Web services. Interactive images can be used to simplify product selection using clickable hotspots for ordering individual product items; ideal for use for spare parts ordering. On completion the order is saved into iScala instantly and the user receives confirmation on the screen and optionally via e-mail with total price, expected delivery date and order number.

Optional features include the iScala Storefront Catalog and the iScala Storefront Configurator. The iScala Storefront Catalog provides support for maintaining and printing a PDF format catalog or individual product pages in the selected language. The iScala Storefront Configurator guides the user through configuring a complex product from preset component options and accessories.

Open for Business Anytime, Anywhere

With iScala Storefront companies can view basic customer account information, display open and closed invoices selected by invoice number, order number, invoice date, due date or customer order number. Individual sales orders can be opened to display order header and line detail including open and closed lines.

Users can easily look up products through a search field or the product search tree, which will provide a product list showing availability and price, and enabling selection for the order basket. Images and detailed descriptions can be displayed along with planned and previous deliveries, including drill down to the sales order details.

Companies can create and run promotional campaigns and news can be created for customer groups or individual customers. Campaign items can be highlighted on the welcome screen with special prices or other offerings, or purchase of certain items can qualify the customer for free gifts or reduced price on other items—all managed through the built-in campaign designer.

When bicycle component and accessory manufacturer Shimano Australia implemented iScala Storefront, they were excited to have in place a one-stop hub for anything a bicycle retailer might need. According to John Bazzano, managing director for Shimano Australia, with Epicor’s storefront solution they’ve found that the intuitively simple explorer-type navigation is a very quick and effective way of presenting and navigating through their comprehensive range of bicycle parts on a 24/7 basis. “The information – graphics and text – that can be incorporated in iScala Storefront makes our B2B Web site a very useful addition to any bicycle workshop. We have also found that the average value of sales orders logged through the storefront is up to 50% higher in value than orders placed by other means.”

“With iScala Storefront, companies are better able to meet their customers ordering needs at anytime of day or night, wherever they happen to be in the world—enabling truly global businesses,” said Steve Humble, senior director of product marketing for Epicor. “Our Storefront delivers functionally rich Web-based order management, tightly integrated to the iScala database and business logic, allowing for quick implementation and a low cost of ownership.”

Availability

Available now, the iScala Storefront solution is offered in two packages, iScala Storefront Enterprise and iScala Storefront Standard. iScala Storefront Enterprise is licensed per server and provides support for unlimited customers and salesmen for a single company running on a single server; additional companies may be added to extend the base product to provide additional Web sites. iScala Storefront Standard is licensed per server for a single company and provides support for up to five named customers and two named salesmen; additional named customers and salesmen may be added using additional Standard CALs.

Epicor提供強化SRM方案

Epicor Delivers Enhanced Supplier Relationship Management

June 26, 2007 — Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of the Global 1000, today announced significant enhancements to its Epicor Supplier Relationship Management Suite, part of Epicor’s end-to-end solution that enables companies to drive efficiency, improve performance and build competitive advantage by streamlining and optimizing purchasing processes for direct and indirect goods. The latest release includes new features and tools for Epicor Procurement including order-to-stock for direct materials, mobile access for approvers and an enhanced user experience for requisitioners.

According to a recent report from Forrester, “Competitive sourcing and automated contract creation and negotiation tools can lead to deals on purchased goods and services that can save an enterprise millions of dollar a year — on paper. eProcurement applications help create employee compliance with these deals by putting all preferred supplier catalogs at a single corporate site that is accessible by browser and readily searchable, providing easy-to-use tools such as wizards to guide buyers through the requisitioning process and automating the approval process for purchases by employees.”[1]

Extended Support for Direct Materials Process

Epicor Procurement, a Web-based purchasing solution that empowers employees to manage their own buying within the framework of defined business rules, works with the core Epicor system as the Web-based face to inventory control. Working together with the Epicor Supply Chain Management suite, Epicor Procurement provides visibility to stock and the ability to generate orders to stock and stock transfer requests. With Procurement, companies benefit from extensive approval workflow capability and audit trails and comprehensive spend analytics.

The enhanced tools for direct materials processes in Epicor Procurement provide functionality that is in high demand among industries that manage direct materials in many locations, such as hospitality. Hotels, restaurants and other multi-site hospitality organizations can leverage Epicor Procurement to restock multiple locations from a central warehouse or commissary, as well as track inventory at each remote location.

Connecting Purchasing Process through Mobile Access

Epicor Procurement empowers the mobile worker by enabling order approvals via PDA. The newly available mobile access tools not only helps mobile users to complete their jobs with greater efficiency, but also makes approving from desktop e-mail easier by providing order details in each approval notification e-mail.

Epicor customer PB (http://www.pbworld.com/), an international planning, engineering, program and construction management organization, acknowledges the value of the mobile access feature in Epicor Procurement. With an expansive global presence needed to complete its large-scale projects, PB has invested in mobile technology to keep on-site managers connected to the enterprise in real-time. The addition of mobile access for Epicor Procurement will put more tools and resources in the hands of the remote project teams.

“Epicor Procurement is critical to our ability to capitalize on our buying power with contracted vendors and helps us keep our project expenses in check,” said Rikki Geisler, purchasing director for PB. “The new mobile access capability in Epicor Procurement will help ensure that the workflow processes for approvals maintains the speed necessary to meet the requisitioning needs of our geographically-dispersed workforce.”

Flexible Workflows for an Array of Procurement Processes

At the heart of Epicor Procurement is automated workflow with two purposes: maintain controls and expedite processing. In this release, Epicor introduces new options for routing change orders in different ways depending on the types of changes made. Epicor Procurement also provides for setting a specified level of management approval required before sending a non-catalog order to a buyer for sourcing. In addition, new line-item level approvals and disapprovals permit more granular decision making that keeps the process moving with reduced effort by all participants.

“Businesses must continually find new ways to reduce costs and gain efficiencies to remain competitive in their markets. Procurement strategies are a critical element in maintaining the competitive edge that today’s economy demands,” said Scott Hays, director of product marketing for Epicor. “Our latest release of Epicor Procurement automates more processes requiring less effort by users such as requisitioners, approvers and administrators. When companies can spend less time to save more money, it’s a smart investment.”

Epicor Procurement is a complete purchasing management solution that creates a seamless connection between buyers and suppliers for the purchase of direct and indirect goods and services. By automating inefficient manual tasks, like catalog management, requisitions and approvals, purchasing managers are free for more important tasks like analyzing trends, better contract negotiation and strategic sourcing – a situation that couples smarter buying with time and cost savings.

The latest version of Epicor Procurement is available immediately worldwide.
[1] Source: Forrester Research, Inc. “The Forrester Wave™: eProcurement Solutions, Q2 2007” (April 20, 2007)