HP Unveils New Mission Critical Services with Flexibility for Changing Economic Climate

Kuala Lumpur, 16 February 2009 – HP today expanded its Mission Critical Services with flexibly priced and packaged offerings that enable customers to reduce the risk and cost of infrastructure downtime.

To help organizations keep their infrastructures up and running, HP Proactive Select offers customers an innovative way to access a variety of assessment, availability, performance, planning and training services. With HP Proactive Select, customers purchase credits that can be used to choose from more than 85 technology services including those for blades, virtualization, networks, security, software and facilities.

HP Proactive Select lets customers quickly engage HP experts as needed for technology projects, reducing the risk of critical application downtime. Further, it provides a flexible resource for technology staffing to improve response time as business needs change.

HP also expanded its HP Critical Services and HP Proactive 24 Services with new response time options, proactive service choices and pricing for low-end servers. These popular continuity and availability services improve efficiency for complex environments and help customers achieve success with projects such as consolidation using blades or virtualization. As operations become more efficient, technology staff can deliver higher service levels to align with business goals.

“Flexible prices and packages enable more customers to take advantage of HP proactive services for keeping technology infrastructure ‘always on,’” said Romel Papali, Director of Enterprise Storage and Servers & Mission Critical Services, Technology Solutions Group, HP Asia Pacific and Japan.” We have extended HP’s Mission Critical Services leadership with offerings across the spectrum of people, processes and technology.”

A customer-centric approach to service delivery
HP Proactive Select provides increased service selection flexibility to help businesses reduce cost while delivering better, faster services. As an alternative to prepackaged services, it is ideal for maintaining an agile, resilient infrastructure.

The service includes an HP account support manager to assist with selecting services, overseeing projects and advising on next steps. This review of service implementation helps ensure successful execution and business value, as well as high levels of customer responsiveness.

“Businesses today operate under a new definition for what is mission critical. It goes far beyond the traditional notion of high availability for legacy servers,” said Ron Silliman, principal analyst, Gartner. “To align with changing requirements in a tough economy, technology managers need flexible, expert services across the infrastructure.”

HP Proactive Select streamlines customers’ purchasing processes, letting them buy service credits stand-alone or with new hardware, with only one approval and procurement cycle for services delivered over one to five years. Customers may add credits or change services at any time.

Customers select from a broad spectrum of technology services, such as thermal assessments, VMware capacity planning, storage array availability assessments, critical network monitoring and software support. HP Proactive Select also includes access to skilled staff resources, training and best practices.

HP Mission Critical Services, including HP Proactive Select, HP Critical Services and HP Proactive 24 Services, deliver expertise gained from more than 30 years of ensuring customers’ infrastructures are “always on” – avoiding downtime while improving service processes. Further, they ensure service management best practices defined in the latest Information Technology Infrastructure Library (ITIL v3), which HP helped develop.

HP Proactive Select and enhancements to HP Critical Services and HP Proactive 24 Services are available now worldwide through HP and its channel partners. Information on new HP Mission Critical Services is available at www.hp.com/services/missioncriticalsupport.