VADS Berhad (VADS), the Information Communication Technology (ICT)/Business Process Outsourcing (BPO) arm of Telekom Malaysia Berhad (TM), grabbed all ten (10) awards in which the Company was shortlisted as finalist at the recently held Contact Centre World Top Ranking Performers Award 2012 – APAC Region in Singapore.
VADS, Malaysia’s ICT/BPO Powerhouse, received five (5) Gold Awards for Best Large Outsource Contact Centre, Best Outsourcing Partnership, Best Loyalty Programme, Best Outbound Contact Centre and Best Sales Campaign Project. By winning the Gold Awards, VADS also automatically qualified for the Contact Centre World Awards which will be held in Las Vegas in November this year.
VADS also received a Silver Award for its Person with Disability (PwD) initiative under the Best Community Programme by Contact Centre.
Apart from receiving accolades for the Company, its employees were also duly recognised and received individual awards for their excellence. Anna Yee, Assistant General Manager, Operations Support, bagged the Gold Award for Best Workforce Management Professional; Sayyed Rabby, Team Leader, Operations, received the Silver Award for Best Supervisor while Izat Amir, Customer Service Representative, was awarded the Silver Award for Best Customer Service Representative and Nor Hazurah, Senior Manager, Operations, won the Bronze Award for Best Contact Centre Manager.
Commenting on the wins, Ahmad Azhar Yahya, Chief Executive Officer of VADS said, “We are extremely honoured and excited to receive these recognitions. These awards are testament of VADS’ capability in the Business Process Outsourcing sector. We are not only recognised as the largest BPO company in Malaysia but also as one of the best in the region. These achievements will give us the drive to continuously provide excellent customer service in line with our aspiration of being Malaysia’s ICT/BPO Powerhouse.”
| Award Category | Placing |
| Company level | |
| 1. Best Large Outsource Contact Centre | Gold |
| 2. Best Community Programme by Contact Centres | Silver |
| 3. Best Outsourcing Partnership | Gold |
| 4. Best Loyalty Programme | Gold |
| 5. Best Outbound Contact Centre | Gold |
| 6. Best Campaign Project | Gold |
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| Individual level | |
| 7. Best Customer Service Representative (CSR) | Silver: Izat Amir, Customer Service Representative |
| 8. Best Contact Centre Manager | Bronze: Nor Hazurah Ninggal, Senior Manager, Operations |
| 9. Best Supervisor | Silver: Sayyed Rabby, Team Leader, Operations |
| 10. Best Workforce Management Professional | Gold: Anna Yee, Assistant General Manager, Operations Support |
The Contact Centre World Awards is organised by ContactCenterWorld.com, an international association focused on benchmarking contact center performance and best practices, with a global membership of more than 129,000 corporate individual members from within the contact center, help desk and CRM industries.
VADS operates over 4,000 seats in 13 delivery sites in two countries (11 in Malaysia and two in Indonesia). VADS manages over 72 million customer interactions per year and growing, on behalf of clients across various industries.
For more info on VADS, visit www.vads.com.
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