Thursday, February 20, 2014

IBM Expands World-class Service Delivery Hub in Selangor

New Global Delivery facility provides high value IT services and cloud solutions; provides platform for Malaysian talent development

SELANGOR, MALAYSIA – 20 February 2014: IBM (NYSE: IBM) today unveiled its new Global Delivery Centre (GDC) in Cyberjaya. The centre, IBM’s 21st shared services centre in Malaysia, is the latest addition to IBM's extensive network of service delivery hubs in 20 countries that provide business processing and IT services capabilities to clients worldwide.

In 2011, IBM announced a RM1 billion investment to build and operate the centre, which delivers high value services to clients in the areas of Software Platform Management, Server Systems Operations, Security and Risk Management, and Project Management. The centre also supports IBM’s cloud services, including the provisioning and management of IBM SmartCloud Enterprise + (SCE+) solutions, designed for running critical enterprise workloads, such as enterprise resource planning (ERP) and customer relationship management (CRM) applications.

Minister of Communication and Multimedia Dato Sri Shabery Cheek and IBM executive stamped their hand prints on a plaque to commemorate the inauguration of IBM Global Delivery Centre (GDC) in Cyberjaya on February 20, 2014
Flanking the Minister of Communication and Multimedia Dato Sri Shabery Cheek are (from left to right) Mr Paul Moung, Managing Director, IBM Malaysia, Diane Diggelman, General Manager, Global Delivery and Delivery Excellence, IBM; and Mr Craig Tucker, Director, IBM GDC Malaysia.

“The opening of this site represents another milestone in IBM’s legacy of trailblazing the future in shared services”, says Craig Tucker, Director of IBM Global Delivery Centre Malaysia. “Our centre has raised the bar for the IT eco-system in Malaysia by cultivating a knowledge-based workforce that will transform the way we work and interact.”

In addition to becoming a valuable source of local employment opportunities and income in Malaysia, shared services centres enable the transfer of important skills and competencies to local knowledge workers, as well as exposure to international best practices and standards. The Global Delivery Centre in Malaysia provides IT services around the clock to IBM clients all over the world, spanning multiple industries including Financial Services, Healthcare, Retail, Real Estate, and Technology.

IBM is also collaborating with local academic institutions and government agencies to provide students with work experience in an IT services delivery environment. The company engaged with Setia Haruman and Universiti Malaya on a landmark strategic internship program that combined real-life work experience with soft skills, leadership and English training.  More recently, IBM partnered with INTI International University and Colleges to investigate and recommend strategies to promote IT as a fulfilling career opportunity to a younger generation of graduates. The findings have been shared with local government authorities.

The 300,000-square-foot centre, which has been certified as gold industry standard by Green Building Index (GBI), features energy efficient solar panels, water reclamation, heat-reducing window treatments and other elements that will help reduce energy consumption by 25 percent. The GBI is Malaysia’s industry-recognised green rating tool for buildings designed specifically to address the tropical climate and Malaysia’s current social, infrastructure and economic development.

Diane Diggelmann, General Manager of Global Delivery and Delivery Excellence for IBM Global Technology Services, said, “Malaysia’s competitive business model, strong private-public partnership, as well as the and talent and skills of the Malaysian workforce are all factors for IBM’s continued investment in the country. In the two years since commencing operations, the centre has continually delivered real value to our clients all over the world. With IBM managing the IT infrastructure, our clients can focus on their core business.”

IBM was one of the first technology companies to invest in Cyberjaya. Since 2003, the company’s strong collaboration with Multimedia Development Corporation (MDeC) has helped set world-class standards for the global delivery business model. Working with MDeC, local recruitment firms, and universities to develop talent, IBM is aligned to the Malaysian government’s strategy of creating a knowledge-based economy by 2020.

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