Compuware Extends APMaaS Platform with dynaTrace Real User Monitoring to Deliver Industry’s Most Powerful User Experience Management Solution

dynaTrace PurePath® Technology Now Fully Integrated with the Gomez Performance Network and Available as an On-demand Service

DETROIT--May 16, 2013--Compuware Corporation (Nasdaq: CPWR), the technology performance company delivering a new generation of APM, announced today the convergence of dynaTrace PurePath Technology and the Gomez Performance Network, creating the industry’s most powerful User Experience Management (UEM) solution. Compuware now offers the industry’s only APMaaS solution that provides a complete UEM offering, including real-user, synthetic, third-party service monitoring and business impact analysis. Compuware’s APMaaS delivery model, auto-instrumentation and single-click to root cause diagnostics for both real user and synthetic transactions provides the deepest and broadest insight into application performance with the fastest time-to-value.

Compuware APMaaS is the only solution that enables organizations to optimize user experience, manage performance, availability and service levels from a unified real-user and synthetic perspective, all within a single on-demand platform for fast and easy deployment.

“EMA’s extensive research on User Experience Management shows that in a growing number of IT environments, UEM needs to address not just application performance, but capacity planning and business impact, while also shortening development and testing cycles,” said Dennis Drogseth, Vice President at Enterprise Management Associates. “With APMaaS, Compuware has brought together web and mobile application performance, business impact, user behavior, and global ecosystem interdependencies into a unified, on-demand platform. This sets Compuware apart in a marketplace where fragmentation and clutter are still the norm.”

Compuware APMaaS provides a single platform for managing performance, availability and service levels across web, mobile and cloud applications and sets a new bar for modern user experience management that includes:

• Real User Monitoring: Complete view of application performance and actual end user experience for all users, browsers, devices and geographies. Understands and quantifies “visits” for expanded use-cases such as help desk. Automatically identifies and monitors all landing pages for better SEO and measures every transaction, including JavaScript/AJAX page actions, mobile tap and swipe, 24/7 in production.

• Synthetic Monitoring: Provides an “outside-in” perspective of web, mobile and cloud application availability and service-levels. Identifies when key pages and transactions are slow or unavailable from multiple geographies around the world before customers are impacted. With PurePath Technology, drill inline into transaction anomalies for faster problem resolution.

• Third-Party Services: Measures the performance of all third-party services like CDNs, ads, social media and video and enables companies to instantly determine if a problem’s root cause is internal or due to a specific service provider. Capture sessions for off-line analysis with third-party provider.

• Business Impact: Quantifies the impact of application performance on real-user experience, customer satisfaction and business results. Track real-time conversions, abandonment and revenue alongside performance. Prioritize action based on business ‘facts,’ not IT guesswork.

“Go Daddy, the Web’s top platform for small businesses, uses Compuware APM to manage the performance and availability of its most important applications,” said Go Daddy Lead Performance

Engineer Marcel Verkerk. “Now with Compuware APMaaS, we are able to bring next-generation real user monitoring and synthetic monitoring together into a single platform to quickly understand what, where and how, users are impacted by performance problems. It allows Go Daddy to address these issues quicker according to business impact, which ultimately leads to a better, more responsive experience for our customers every time they use our applications.”

“Today more than ever, IT organizations are squeezed between mounting complexity, increased user and business demand, and the manpower and funding to keep up,” said John Van Siclen, General Manager of Compuware’s APM business unit. “Now, thanks to the convergence of two of our key industry-leading technologies—PurePath from dynaTrace and the Gomez Performance Network—into a single cloudbased environment, customers now have a complete, on-demand solution for application performance management from the user perspective.”

Compuware APM is the leader in a new generation of application performance management. Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Compuware APM is built to manage the complexity of today’s most challenging modern applications including mobile, cloud, big data and SOA. Compuware APM optimizes and monitors tens of thousands of applications for more than 4,000 customers, large and small, around the globe. Through the lens of end-user experience, our customers enjoy faster performance, proactive problem resolution, accelerated time-to-market and reduced application management costs through smarter analytics, advanced APM automation and a unique performance lifecycle foundation.

Compuware is recognized as a leader in the “Magic Quadrant for Application Performance Monitoring” report. To read more about Compuware’s leadership in the APM market, click here.

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Compuware Extends APMaaS Platform with dynaTrace Real User Monitoring to Deliver Industry’s Most Powerful User Experience Management Solution
May 16, 2013