Monday, January 6, 2014


Host your Service Desk on the Cloud within ITIL best practices …

VADS Berhad (VADS), Malaysia’s leading Managed Information & Communications Technology (ICT)/Business Process Outsourcing (BPO) Service Provider, today launched a new product offering, VADS Managed Service Desk (MSD) - a service desk management platform hosted in the Cloud.

This latest offering from VADS is the ideal IT solution for medium and large corporations who have been thinking about moving to the Cloud to improve their internal service and support operations. By utilising the best practices of the Information Technology Infrastructure Library (ITIL)*, the VADS MSD aims to integrate, consolidate and standardise all service desk processes for your organisation.

Sharing his thoughts on the latest product offering, Ahmad Azhar Yahya, Chief Executive Officer, VADS said, “Many organisations who run their internal help desk are finding it difficult to cope with the rising cost of technology and trying to abide to internal governance and risk management processes while managing requests from their internal users. With VADS MSD, all the processes can be shifted to the Cloud, making it easier to manage technology updates while adhering to the ITIL standardisation. This in turns ensures that all requests from their internal users are managed in a timely manner.”

The traditional help-desk set-up has its limitations; including poor service responsiveness, limited integration for point solutions, inconsistent delivery of end-user services and limited process optimisation. VADS MSD enhances and provides end-to-end management of endpoints and assets. With VADS MSD, end-user requests can be attended to quickly and accurately.

“With Cloud, it is much faster to deploy the service desk features which means organisations can save time and internal resources then can be deployed to other core business areas of the organisation. The service desk team can enjoy greater flexibility and improved efficiency while managing the service desk operations,” added Ahmad Azhar.

VADS MSD, already available for subscription, is offered in two (2) models;

a) Build and Transfer - a customised solution which is hosted in the customer’s premise; or
b) Hosted Service Desk - hosted in the VADS Cloud infrastructure. This model is offered on subscription basis, accessible via VADS Service Manager and available in three (3) packages.

To learn more about VADS and its products and services, log on to

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